Human Resources Generalist

About Us:

Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician.

Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home.

Who We’re Looking For:

The Human Resources Generalist will oversee the daily operations of the Human Resources (HR) department. Responsibilities include, but are not limited to, interviewing staff and facilitating the hiring process, administering payroll, benefits, and leave, establishing and enforcing company policies and practices, and fostering a culture of diligence, open communication, and mutual respect.

As the sole HR employee on the MOOD team, the ideal candidate must be adaptable to change, a self-starter, and proactive in offering feedback on opportunities for improvement to the management team. We are seeking individuals who are eager to actively contribute to building something exceptional with us.

Key Responsibilities:

• Serves as a trusted resource for employees and managers regarding HR policies, procedures, benefits, leave administration, and general HR inquiries.
• Analyzes trends in employee engagement, turnover, and separation data to identify opportunities for improving retention and employee experience.
• Supports company culture initiatives and employee lifecycle moments, including onboarding and offboarding.
• Reviews, tracks, and documents compliance with licensing and training requirements.
• Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff.
• Provides comprehensive guidance and support in employee disciplinary meetings, terminations, and investigations, ensuring adherence to applicable laws and policies.
• Assists in developing policies and executing human resource programs related to compensation, benefits, and leave; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Maintains compliance with federal, state, and local employment laws and regulations and recommended best practices; reviews policies and procedures to ensure ongoing compliance.
• Processes bi-weekly, monthly, and as-needed payrolls with precision and accuracy.
• Maintains current knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law across all states in which Mood operates.
• Owns and completes administrative ad-hoc projects as required.

Qualifications and Skills: 

• Demonstrated proficiency in both verbal and written communication.
• Adept at interpersonal interactions, negotiation, and conflict resolution.
• Possesses exceptional organizational skills and meticulous attention to detail.
• Proven ability in time management, consistently meeting deadlines.
• Exhibits strong analytical and problem-solving capabilities.
• Capable of independent task prioritization and appropriate delegation.
• Upholds integrity, professionalism, and confidentiality in all actions.
• Comprehensive knowledge of applicable country laws, regulations, and statutes pertaining to employment, benefits, and HR compliance (e.g., EEO, Data Privacy, FLSA, EPA, FMLA).
• Proficient in Google Workspace, HRIS, ATS, Zoom, and other relevant software applications.

Education and Experience:

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• Experience with multi-state operations
• Experience building and enforcing company HR policies required.
• At least one year of human resources experience at manager level or higher is preferred.

What We Offer:

• Competitive salary
• Company-paid Health, Vision and Dental insurance
• Paid time off