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Clinical Operations Specialist

Remote

About Mood Health

Mood Health is changing how people access mental health care. We believe care should be personal, human, and accessible—and that every patient deserves a provider who truly fits their needs. That’s why we carefully match each client with the right clinician.

Our mission is simple and powerful: empower people to heal, grow, and thrive. We know mental health is just as essential as physical health, and authentic human connection drives everything we do. Through video visits, our expert clinicians—psychiatric nurse practitioners and therapists—deliver therapy and medication management right from the comfort of home.

About the Role

As a Clinical Operations Specialist you will support the day-to-day operational needs of a remote behavioral health practice by onboarding and assisting clinical providers, managing schedules, and ensuring accurate documentation and compliance. This role serves as a key point of contact for providers, helping troubleshoot systems, coordinate training, and streamline workflows in collaboration with cross-functional teams. The Clinical Operations Specialist is highly organized, detail-oriented, and an effective communicator, with experience in healthcare or behavioral health operations and comfort working independently in a fast-paced remote environment.

What You’ll Do

  • Manage and execute the end-to-end provider onboarding process.
  • Coordinate and maintain clinical provider scheduling and calendars.
  • Develop, document, and optimize clinical operational workflows.
  • Act as a central point of contact for clinical team and provider operational inquiries.
  • Ensure adherence to internal policies and regulatory requirements within clinical operations.
  • Support the clinical team with administrative tasks related to patient care delivery and record keeping.
  • Identify and implement solutions to improve the efficiency and quality of clinical operations.

Who You Are

  • Provider Onboarding: Someone who will support the details of the onboarding process for new clinical providers, including system setup, schedules, training coordination, and documentation management.
  • Schedule Management: Consistently supports provider scheduling, ensuring availability aligns with client needs, and assisting with calendar management and adjustments.
  • Operational Support: Will serve as a key point of contact for provider operational questions, assisting with internal processes, workflow optimization, and troubleshooting system issues.
  • Compliance & Documentation: Always ensure provider records, certifications, and training are accurately maintained and up-to-date in company systems.
  • Communication: Acts as a liaison between providers and internal teams to resolve operational or administrative issues efficiently.

Why Join Mood

  • Competitive pay plus benefits package
    • Pay Range: $22-26/hour based on years of experience
  • Be part of a mission-driven company that’s rewriting the playbook for mental healthcare.
  • A collaborative, supportive culture where your work directly impacts lives every day.
  • Growth opportunities—develop customer-facing, communication, and sales skills in a fast-growing healthcare company.

 

At MOOD, we believe great care starts with a great team—and great teams are diverse. We’re proud to be an Equal Opportunity Employer and welcome people of all races, backgrounds, identities, abilities, and experiences. No matter where you come from, what you believe, or how you identify, you are welcome here. We’re committed to fair hiring practices and fostering an inclusive, respectful culture where everyone feels seen, heard, and valued. We believe in the power of differences—and we’re glad you’re considering joining us.

Need accommodations during your application or interview process? Just reach out—we’ve got you.

Pay:

$22 - $26 USD

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