Credit Department Administrator

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

Credit Department Administrator

Renewal by Andersen - Indianapolis, IN

Position Summary

The Credit Department Administrator provides administrative and operational support to the Credit Department by processing change orders, plan changes and credit line increases and ensuring the accuracy of credit-related records. This role will also be responsible for dispute resolutions. This role serves as a key liaison between customers, sales teams, and finance personnel to support effective credit risk management and timely account resolution.

Key Responsibilities

Credit Administration

· Receive, review, and process customer changes on existing accounts.

· Maintain accurate customer credit files, account records, and credit limits within company systems.

· Verify customer information, request required stipulations, and supporting financial documentation.

· Ensure compliance with company credit policies and procedures.

· Assist with credit account maintenance activities.

· Assist Credit Analysts and Credit Managers with account research and minor dispute resolution.

Reporting & Documentation

· Maintain accurate records of customer correspondence, credit approvals, and account changes.

· Ensure all documentation is complete and properly archived according to company policies.

· Partner with Sales, Customer Service, and Operations teams to resolve customer account issues.

· Provide administrative support to the Credit Manager and Credit Analysts as needed.

Compliance & Audit Support

· Ensure adherence to company credit policies and internal controls.

· Maintain confidentiality of customer financial information.

Qualifications

· Associate's degree in Finance, Accounting, Business Administration, or related field preferred.

· 2+ years of administrative, accounts receivable, collections, credit, or finance experience.

· Strong knowledge of accounts receivable and credit operations.

· Proficiency in Microsoft Office Suite, particularly Excel.

· Experience working with SalesForce and credit management software preferred.

· Strong organizational skills with exceptional attention to detail.

· Excellent customer service, communication, and problem-solving abilities.

Requirements

· Experience supporting credit operations.

· Understanding of credit reporting, trade references, and account analysis.

· Ability to interpret financial documents and customer account information.

· Experience in a high-volume credit or accounts receivable environment.

· Knowledge of dispute resolution processes.

Key Competencies

· Attention to Detail

· Organization and Time Management

· Customer Service Orientation

· Communication Skills

· Confidentiality and Professionalism

· Problem Solving

· Team Collaboration

Compensation and Benefits:

• Competitive hourly pay $29 -$31/hr, based on experience.

• Medical, dental, vision, and life insurance.

• 401(k) with generous company match percentage.

• PTO & paid holidays.

• Student loan repayment and scholarship program.

• Employee perks discount program, and more!

Schedule:

• Monday-Friday, 8:30am-5pm

• Onsite at our office in Indianapolis, IN 46278.

Why Join Us?

Be part of a passionate team that’s redefining the home improvement experience and help shape the future of a thriving industry leader.