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Case Consultant - Customer Service

Longwood, Florida, United States

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 3,000 employees are all united by one mission: For the People.

Summary 

 

Do you naturally portray empathy and kindness towards others in their time of need?  Do you prefer helping the people and not the powerful? 

If you said YES to both, then our Case Consultant role might just be for you. 

Our firm is looking for full time customer service professionals who are passionate about helping people and dedicated to providing consistent first-class customer experience. Our clients call us when experiencing traumatic situations and our Case Consultants are the first line of communication they have with our firm. The proper candidate will support the Case Control Center’s core values by operating with PURPOSE- Passion, Unity, Respect, Persistence, Opportunity, Success, and Excellence

The Case Control Center is open 7 days a week from 8:00am to 9:00pm. Our ideal candidate will be able to work anytime during those business hours, Monday to Friday with Weekend availability.

If you believe in helping others, have a strong sense of empathy for those in need, treat others with kindness and respect, and are looking for a career, then we want to talk to you!

Position Starts at $15.00/hr + Monthly Incentives averages $800. Join the team today and receive a $250 sign-on bonus! You must be employed with the company for a minimum of 90 days to receive this special offer.

Responsibilities

 

  • Conduct consultations to potential clients calling into the firm and determine if we are able to help the client
  • Collect and input adequate data regarding prospective cases
  • Schedule appointments for call backs to potential clients
  • Send and obtain signed retainers via email or text
  • Accept inbound calls and place outbound calls
  • Resolve client issues in a professional manner

Qualification

  • High school diploma or GED is required; college preferred
  • Excellent comprehension and critical-thinking skills
  • Ability to type at least 35 WPM while navigating through multiple software applications

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

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Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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