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Training Facilitator

Orlando, Florida, United States

At Morgan & Morgan, the work we do matters. For millions of Americans, we’re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Summary

We’re seeking a dynamic and engaging Training Facilitator to join our Learning & Development team. This role requires a confident public speaker who can deliver in-person and virtual training sessions, troubleshoot issues in real time, and ensure that each employee begins their journey with clarity, confidence, and support. The ideal candidate is a confident presenter, an independent self-starter, and a trusted professional who brings warmth, clarity, and polish to every interaction.

Hiring Range: $50,000/year

Key Responsibilities

  • Facilitate interactive and informative onboarding and training sessions for case staff, both in person and virtually
  • Foster a welcoming and professional environment that reflects the firm’s core values and commitment to excellence while clearly communicating expectations and procedures to learners
  • Monitor attendance and maintain accurate training records, ensuring compliance and documentation are consistently up to date
  • Prepare and submit session summaries and reporting on attendance, engagement, and feedback
  • Serve as the primary point of contact during training sessions, offering real-time support and guidance to participants
  • Troubleshoot basic technical issues with Zoom, Microsoft Teams, or other training tools, escalating when necessary
  • Collaborate with Learning & Development and department leaders to ensure training content remains accurate, relevant, and aligned with firm standards
  • Continuously seek opportunities to improve delivery methods and participant engagement
  • Represent the firm with professionalism and confidence when interacting with employees at all levels of the organization

Qualifications

  • Proven experience facilitating professional training, onboarding, or public speaking in a corporate or legal environment
  • Exceptional communication and presentation skills with a warm, professional presence
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Comfortable troubleshooting basic technical issues and responding flexibly in dynamic situations
  • Familiarity with virtual collaboration tools, including Zoom and Microsoft Teams
  • Ability to think on your feet, problem-solve in real time, and maintain composure under pressure

Preferred Qualifications

  • Prior experience in a legal setting; experience in personal injury law strongly preferred
  • Proven ability to communicate effectively and professionally across all levels of an organization, including attorneys and executives
  • Familiarity with adult learning principles, instructional design, and training material development

Location: This position will be based in either our Orlando, FL or Brooklyn, NY office 

 

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Benefits

Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.  For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,  paid time off and paid holidays.

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Morgan & Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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