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Director, Field Applications Engineering [Portola Valley, CA]

Bay Area, California, United States

As the Director, Field Applications Engineering, you will be responsible for leading the Field Applications Engineering team for Tier 1 customers in North America. You and your team will be working with sales and marketing to understand customer requirements and support customer design activities. You will work closely with our partners in Australia and China and help customers integrate Morse Micro’s 802.11ah chips into a range of high-end IoT products. You will interact daily with the design teams in Sydney and assist with hardware and software debugging.

Morse Micro is Australia’s fastest-growing semiconductor startup that is shaping the future of Wi-Fi technology for the multi-billion dollar Internet of Things markets. At Morse Micro you will be working with experienced professionals and engineers, some of whom are the team that invented the original Wi-Fi technology that is ubiquitous today. 

Your main responsibilities will include:

  • Manage Tier 1 Customer Support journeys and associated metrics of performance
    • Develop and implement processes to improve support efficiency and customer satisfaction.
    • Manage priorities across customers and FAE resources
  • Driving customer and market requirements into core engineering in regards to product documentation, software, and ecosystem enablement
    • Collaborate with customers, sales, and product management to gather and prioritize customer and market requirements.
    • Translate customer needs into actionable product specifications and roadmaps.
    • Ensure alignment between customer expectations and product development.
  • Driving training requirements and agendas for Internal Sales, Field Application Engineering,  External Sales Rep, and Distribution Partners
    • Create training materials and conduct training sessions to enhance the technical knowledge and sales capabilities of the team.
  • Support FAE and Sales with customers who are in the evaluation phase to push product integration
    • Provide technical guidance and solutions to address customer challenges and ensure successful product integration.
    • Act as a technical liaison between customers and internal teams to drive product adoption and satisfaction.
    • Assist customers with design review, bring-up, chip integration, and HW/RF related debugging and testing.

Required skills and experience:

  • BSEE or equivalent
  • A solid professional, with a minimum of 15+ years experience in the semiconductor industry
  • Experience with B2B client facing role managing a high-performing team
  • Proven ability to develop strong working relationships cross-functionally and an ability to lead with influence
  • A strong communicator with analytic & strategic thinking who can articulate the needs of the customer and resolve both short and long-term issues
  • Experience building a product from concept to production
  • Familiarity with embedded software and RF networking, preferably 802.11 series standards etc.
  • Project management skills
  • Exposure to customers and customer requirements and translating to project scope
  • Ability to work in fast-paced environment
  • Travel required - 25%

What we offer:

  • Competitive salary + excellent stock option package
  • Premium health benefits (Medical, Dental & Vision)
  • 401k
  • Healthy work environment with sit/stand desks and large screens
  • Join a high performing, inclusive company where you can make a real impact

Who we are:

Morse Micro is Australia’s largest semiconductor company building Wi-Fi HaLow (802.11ah) chips for the Internet of Things (IoT). We are a team of wireless experts that love to work hard, innovate & invent. Together, we are building the world’s lowest power Wi-Fi technology that will enable billions of IoT devices to connect securely to the internet. We are a global team with offices in Sydney & Picton (Australia), Irvine & Bay Area (USA), Bangalore (India), Cambridge (UK), Hangzhou & Shenzen (China) and Taipei (Taiwan).

Check out what it is like to work at Morse Micro:

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