Back to jobs
New

Bedrock Manager

520 Fifth Avenue New York NY 10036

JOIN US...

Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there’s a little something special for every personality. Down at Bedrock, the club’s fitness and wellness destination, we’ve cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting.

GENERAL OVERVIEW

The Bedrock Manager is responsible for the day-to-day leadership and operational excellence of Bedrock, overseeing the member experience across fitness, wellness, spa, recovery, and athletic offerings. Working directly with the Head of Physical Culture, this role leads the Bedrock team, manages daily operations, and ensures the highest standards of service, programming, facility presentation, and member experience.

The ideal candidate is an experienced hospitality, fitness, wellness, or private club operator with strong leadership, organizational, and business acumen who can effectively manage a complex, multi-service environment while delivering a highly elevated member experience.

 

ESSENTIAL FUNCTIONS 

  • Lead and oversee the day-to-day operations of Bedrock across fitness, spa, wellness, recovery, athletics, and retail.
  • Provide daily reporting and operations needs to the Head of Physical Culture.
  • Owning the staffing, scheduling, coverage, performance standards, and daily team operations of the Spa Attendant team. 
  • Own and maintain operational SOPs, service standards, opening/closing procedures, and facility standards.
  • Supporting 1099 trainers, instructors, service providers with scheduling or class schedule, incoming inquiries of treatments and training assessments. 
  • Support payroll, labor management, reporting, and weekly operational administration.
  • Ensure seamless booking operations across PeopleVine, Book4Time, and other relevant systems.
  • Oversee the operational execution of classes, Personal Training and wellness services.
  • Manage member feedback, service recovery, and escalations while building strong relationships with members.
  • Partner with Membership Operations, and Facilities, and other Moss team members to ensure a seamless member experience.
  • Own Bedrock Retail Shop inventory, vendors, and overall operational readiness.
  • Report any inventory needs for front of house and back of house. 
  • Track key business metrics and identify opportunities for growth and improved performance.
  • Represent the Moss and Bedrock brands with professionalism, discretion, and a consistently elevated hospitality mindset.

 

QUALIFICATIONS  

  • 5–8+ years of management experience in luxury hospitality, private clubs, fitness, wellness, spa, or a comparable high-touch service environment.
  • Proven experience leading teams and managing complex, multi-department operations.
  • Strong organizational, communication, and problem-solving skills.
  • Demonstrated ability to manage both people and business operations.
  • Experience with scheduling, booking platforms, payroll, inventory, vendors, and operational systems.
  • Book4Time and/or PeopleVine experience preferred.
  • Strong understanding of luxury hospitality and member experience.
  • Proactive, solutions-oriented, and highly detail-oriented.
  • Warm, polished, and professional communication style.
  • Passion for fitness, wellness, hospitality, and elevated member experiences.
  • CPR/AED certification.

 

COMPENSATION

$90,000 - $100,000 annual (Based on experience)

OPPORTUNITIES FOR ALL:

Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter*

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Moss New York LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.