Principal Product Manager, Driverless Customer & Fleet Experience

Motional is at the forefront of the driverless revolution. A joint venture between Hyundai Motor Group, one of the world’s largest vehicle manufacturers, and Aptiv, a global technology leader in advanced safety and vehicle connectivity, we are making autonomous vehicles a safe, reliable, and accessible reality.

Our team is composed of pioneers in the field who have been instrumental in the advancement of autonomous technology. As we prepare to launch our commercial robotaxi services, we are seeking talented, mission-driven individuals with a strong history of delivery to join us in fundamentally changing how the world moves.

Position Summary:

Motional is seeking a highly technical and results-oriented Product Manager to define, build, and deliver an exceptional end-to-end experience for both our driverless robotaxi customers and our internal fleet operations teams. This role demands a deep understanding of software product development, a passion for user-centric design, and a proven track record of shipping complex, customer-facing and operational technical products.

You will be responsible for the product strategy and execution of the in-vehicle customer experience, including all in-vehicle displays and Human-Machine Interfaces (HMI). Crucially, you will also own the customer-facing aspects of our integration with ride-hail partner applications (e.g., Uber, Lyft), ensuring a seamless and intuitive journey from booking to destination. This is a hands-on role requiring close collaboration with engineering, strategy and operations teams.

Key Responsibilities:

• Overall Driverless Customer Experience Strategy:

• • Develop and champion a compelling product vision, strategy, and roadmap for the entire driverless customer journey, focusing on creating intuitive, trustworthy, and delightful interactions at every touchpoint.
  • Translate insights into clear product requirements and a prioritized backlog that delivers measurable customer and business value.

• In-Vehicle Customer Experience & HMI:

• • Lead the product definition and development for all in-vehicle customer-facing interfaces, including primary information displays, interactive elements, audio cues, and ambient cabin experiences.
  • Drive the technical product roadmap for in-vehicle display software, ensuring robust functionality, responsiveness, and seamless integration with vehicle systems.

• Ride-Hail App Partner Integration (Customer Experience Focus):

• • Own the product strategy for how Motional’s driverless service is presented and interacted with within our ride-hail partners' applications.

• Technical Product Management & Delivery:

• • Author detailed technical product specifications, user stories, and acceptance criteria for engineering teams across customer experience and fleet systems.
  • Demonstrate a strong bias for action and a proven ability to drive complex technical projects from concept through launch and iteration in an agile environment.
  • Partner closely with software engineering (cloud, embedded, mobile), hardware engineering, AI/ML, and QA teams to ensure features are technically sound, built to specification, and delivered on time.

• Data-Driven Iteration & Optimization:

• • Define and meticulously track key performance indicators (KPIs) related to customer satisfaction, engagement, task success rates, operational efficiency, and overall experience quality.

Qualifications:

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or HCI/Human Factors
• 5+ years of product management experience with a demonstrable strong technical background, specifically focused on customer-facing software products, operational tools, or complex system integrations.
• Proven history of successfully delivering technically challenging products from initial concept through multiple iterations and commercial launch.
• Deep understanding of software development lifecycles, agile methodologies, and modern software architecture (including cloud-based services and distributed systems).
• Experience with Human-Machine Interface (HMI) design, in-vehicle infotainment (IVI) systems, mobile application development (iOS/Android), platform/API integrations, or operational command and control interfaces.
• Exceptional ability to translate customer and operator needs into detailed technical requirements and effectively communicate them to engineering teams.
• Strong analytical and problem-solving skills, with a meticulous attention to detail.

Preferred Qualifications:

• Master's degree in a relevant technical field or an MBA with a strong technical undergraduate degree.
• Direct experience in the autonomous vehicle, automotive technology, ride-sharing, or logistics/fleet management industries.
• Experience with in-vehicle operating systems (e.g., Android Automotive, QNX), display technologies, and vehicle communication protocols.
• Experience defining, building, and managing APIs for third-party integrations.
• Experience with cloud platforms (e.g., AWS, Azure, GCP) and technologies relevant to fleet management and real-time data processing.
• Demonstrated ability to work effectively with both embedded/hardware engineering teams and cloud/mobile software engineering teams.
• A genuine passion for creating innovative, intuitive, and delightful user experiences in emerging technology domains for both end-customers and internal operational users.
• Experience with user research methodologies and usability testing for both consumer-facing and enterprise/operational tools.

What We Offer:

• A competitive compensation package, including salary, bonus, and equity.
• A unique opportunity to work on industry-defining technology with a world-class team.
• Comprehensive benefits, including medical, dental, vision, and 401(k).
• A collaborative culture that values innovation, safety, and integrity.
• Significant opportunities for professional growth and development in a fast-moving field.

Equal Opportunity Employer:

Motional is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

Motional is a driverless technology company making autonomous vehicles a safe, reliable, and accessible reality. We’re driven by something more.

Our journey is always people first.

We aren't just developing driverless cars; we're creating safer roadways, more equitable transportation options, and making our communities better places to live, work, and connect. Our team is made up of engineers, researchers, innovators, dreamers and doers, who are creating a technology with the potential to transform the way we move.

Higher purpose, greater impact.

We’re creating first-of-its-kind technology that will transform transportation. To do so successfully, we must design for everyone in our cities and on our roads. We believe in building a great place to work through a progressive, global culture that is diverse, inclusive, and ensures people feel valued at every level of the organization. Diversity helps us to see the world differently; it’s not only good for our business, it’s the right thing to do.  

Scale up, not starting up.

Our team is behind some of the industry's largest leaps forward, including the first fully-autonomous cross-country drive in the U.S, the launch of the world's first robotaxi pilot, and operation of the world's longest-standing public robotaxi fleet. We’re driven to scale; we’re moving towards commercialization of our technology, and we need team members who are ready to embrace change and challenges.

Formed as a joint venture between Hyundai Motor Group and Aptiv, Motional is fundamentally changing how people move through their lives. Headquartered in Boston, Motional has operations in the U.S and Asia. For more information, visit  www.Motional.com and follow us on Twitter, LinkedIn, Instagram and YouTube.

Motional AD Inc. is an EOE. We celebrate diversity and are committed to creating an inclusive environment for all employees. To comply with Federal Law, we participate in E-Verify. All newly-hired employees are queried through this electronic system established by the DHS and the SSA to verify their identity and employment eligibility.