VP, Client Services at Social-first Creative Agency

Want to lead some of the most exciting work in the industry, on the cutting edge of social? Want to help grow one of the fastest-growing agencies in the US? Want to represent a company whose brand is so strong that we get unsolicited clients reaching out every week? 

As the VP, Client Services, you’ll lead the client P&L for the Movers+Shakers business, and you’ll own the relationship and revenue growth across our accounts. Internally, you’ll lead our cross-functional team to deliver innovative work. You’ll juggle competing priorities, from pricing to resourcing, as you grow our revenue and profitability. Externally, you’ll lead our clients to success they dreamed of. You’ll intuit their needs and inspire them with what’s possible.

We’re looking for a savvy business leader: someone who deeply understands an agency P&L and how we grow, and equally understands a client CMO’s business struggles and how they grow. We need a socially-native thinker, who understands how to use social media to drive key client outcomes.

Intrigued? Read on…

KEY RESPONSIBILITIES

Business Partnerships & Client Leadership

• Lead senior relationships with clients at the CMO and VP level, but not ignoring a coordinator, building strong, trusting thought partnerships.
• Act as a client “therapist” to uncover unexpressed needs, challenges, and big-picture goals. Translate these into partnership plans and scopes that they didn’t know to ask for.
• Passion for developing meaningful personal relationships with clients.
• Proactively travel to meet with clients in person to strengthen relationships.
• Make sound business decisions and manage competing priorities across accounts.

Business Growth & Revenue Management

• Proven experience leading and growing a $20M+ book of business, and $1-10M accounts.
• Be strategic and thoughtful, identify and unlock opportunities for profitable growth with existing and new clients.
• Develop and maintain annual, quarterly, and monthly revenue forecasts and projections.
• Track and manage pipeline, revenue, contracts, invoicing, profitability, and customer satisfaction.
• Participate in new business intake and outbound efforts as needed.

Team Leadership & Cross-Functional Collaboration

• Lead and mentor the Business Partnerships (account management) team. 
• Coach the team to identify opportunities for client delight and revenue growth.
• Serve as escalation for challenging client issues.
• Be the internal “voice of client” advocate in agency strategy and day-to-day decision making.
• Inspire and guide cross-functional teams with strategic leadership.
• Foster a culture of ownership, accountability, and high performance.

Operational Excellence

• Bring strong attention to detail in managing business performance, reporting, and operational workflows.
• Navigate CRM systems and internal tools to ensure accuracy and efficiency across client and financial operations.

QUALIFICATIONS

• 15+ years experience in an account services role at creative agencies, with at least 10 years in a management role
• Client-side experience a plus
• Deep social media expertise and personal passion (heavy user of Instagram and TikTok)
• Demonstrated ability to develop marketing strategies, plans and programs in social media and brand marketing
• Experience and examples in building, managing and motivating a high performing team
• Measurable client growth and retention track record
• Highly developed skill in communication, polish and presence
• Skilled, trusted partner to top-level client executives.
• Facility setting and holding boundaries and leading difficult conversations
• Very high levels of flexibility and creativity for solving problems
• Proven new business or revenue generation experience (both outbound and inbound)
• Intense desire to excel in an entrepreneurial, collaborative environment
• Exceptional organizational skills
• Kind, loving and JOYFUL

We look forward to hearing from you! 🎵💃

Please note: This role is posted in both NY and LA to reflect where it can sit, but we are hiring one leader for the position. Candidates must be based in either the New York or Los Angeles metropolitan area.

BASE SALARY RANGE

Our estimated range for this role is $220,000-250,000* 

*Don’t let this range drive your decision to apply. Actual compensation packages are based on the level of skill and experience each candidate brings to their role. Similarly, there might also be a more senior or junior position available, that would be a better fit with your expertise. For example, a person may apply for a Senior Creative Producer role, and we may assess that their skills are at the Creative Producer level. Each level has its own compensation range.

At Movers+Shakers, we pride ourselves on competitive salaries, and we work hard to ensure there is pay equity across the company. We welcome open and honest conversations about compensation in all of our initial calls. We look forward to meeting you!