Trust & Safety Sr. Program Manager

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Why Mozilla?

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content online. Now, with more than 225 million people around the world using our products each month, we’re shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies. Our work focuses on diverse areas including AI, social media, security and more. And we’re doing this while never losing our focus on our core mission – to make the internet better for people.

The Mozilla Corporation is wholly owned by the non-profit 501(c) Mozilla Foundation. This means we aren’t beholden to any shareholders — only to our mission. Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.

About this team and role:

We are seeking a dynamic and experienced individual to design and implement cross-functional safety initiatives for existing and upcoming products. In this role, you will focus on ensuring integrity and compliance across a diverse portfolio of products, from privacy-protective advertising to trustworthy AI. You will partner with cross-functional teams to collaboratively manage and optimize our Trust & Safety programs, including policy implementation, content moderation, and regulatory compliance.

This position requires a unique blend of prior Trust & Safety experience, strong program management skills and problem-solving abilities, and our ideal candidate is a strategic thinker and self-starter who thrives in complex, fast-paced environments. You will be responsible for developing and implementing strategic safety programs at scale, in alignment with broader company objectives and business goals. You will partner closely with stakeholders from legal, data, product, engineering, and policy teams to navigate evolving risks and regulations, address emerging threats, and contribute to a culture of safety by design.

What you’ll do:

Program Development & Improvement:

• Develop and implement Trust & Safety programs that promote platform integrity by reducing harmful experiences for our users.
• Translate business risks into actionable safety initiatives that mitigate harm without compromising user experience or innovation.
• Build data-driven frameworks to assess program effectiveness, identify areas for improvement, and measure impact on key business metrics.

Risk Assessment & Mitigation:

• Collaborate with cross-functional teams (e.g., Product, Engineering, Legal) to proactively identify and assess emerging threats and risks.
• Develop and implement strategies to mitigate risks, ensure platform safety, and improve compliance posture.
• Stay informed about industry best practices and emergent risks associated with new technology products (e.g., generative AI).

 Analytics & Reporting:

• Collaborate with Data teams to define and deliver dashboards and reports for critical operational metrics. 
• Monitor program performance,  extract actionable insights, and communicate trends. 
• Drive data-informed decision-making and program improvements.

Operational leadership:

• Manage key programs and initiatives, ensuring a strong focus on end-to-end operations. 
• Drive continuous improvement and innovation in T&S policies, procedures, and systems.
• Implement scalable crisis response protocols to mitigate immediate risks.

What you’ll bring:

• 5+ years of experience in Trust & Safety or Integrity operations.
• Strong understanding of online safety issues such as data privacy, misinformation, and fraud.
• Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
• Experience collaborating with cross-functional teams (e.g., product and engineering), with the ability to influence and partner across diverse stakeholder groups.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.   
• Detail-oriented with strong organizational and time management skills.   
• Experience working in a fast-paced and dynamic environment.
• Experience working with Trust & Safety, product and/or engineering is highly desired.

• Experience with advertising standards and advertiser review systems
• Preferred but not a must: an understanding of AI safety issues such as bias, fairness, accountability, and transparency

What you’ll get:

• Generous performance-based bonus plans to all eligible employees - we share in our success as one team
• Rich medical, dental, and vision coverage
• Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
• Quarterly all-company wellness days where everyone takes a pause together
• Country specific holidays plus a day off for your birthday
• One-time home office stipend
• Annual professional development budget
• Quarterly well-being stipend
• Considerable paid parental leave
• Employee referral bonus program
• Other benefits (life/AD&D, disability, EAP, etc. varies by country)

About Mozilla

When you work at Mozilla, you give yourself a chance to make a difference in the lives of web users everywhere. And you give us a chance to make a difference in your life every single day. Join us to work on the web as the platform and help create more opportunity and innovation for everyone online. We’re not a normal tech company. The things we create prioritize people and their privacy over profits. We exist to make the internet a healthier, happier place for everyone.

Commitment to diversity, equity and inclusion

Mozilla believes in the value of diverse creative practices and forms of knowledge, and knows diversity, equity and inclusion are crucial to and enrich the company’s core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but not limited to) women, racialized and Indigenous persons, persons with disabilities, persons of all sexual orientations, gender identities and expressions.

We will ensure that qualified individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment, as appropriate. Please contact us at hiringaccommodation@mozilla.com to request accommodation.

We are an equal opportunity employer. We do not discriminate on the basis of race (including hairstyle and texture), religion (including religious grooming and dress practices), gender, gender identity, gender expression, color, national origin, pregnancy, ancestry, domestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws. Mozilla will not tolerate discrimination or harassment based on any of these characteristics or any other unlawful behavior, conduct, or purpose.

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