Head of Community Engagement

Location: Remote

Reports to: CEO

About Us

Mozilla.ai is at the forefront of the AI revolution, advocating for a truly open-source approach. Our ambition is to empower developers to easily discover, build, integrate and deploy open source, trustworthy AI solutions.
We are building Lumigator, a product designed to help developers confidently select the best LLM for their projects. In addition, with Developer Hub, we are creating a platform where developers can find curated resources to help them build with open-source AI. And through Blueprints, we're developing and open-sourcing AI integrations in the form of starter code repositories that developers can use to kickstart their projects using AI.
Together, these initiatives are shaping an AI future anchored in user agency, trustworthiness, and transparency.

Role Overview

As the Head of Community Engagement, you will be responsible for leading and scaling our community initiatives across multiple channels, to include our overall communications strategy.  You will shape the future of our developer engagement efforts, drive community-building initiatives, and manage our digital presence. Your focus will be to build and nurture a passionate and loyal community of app/web developers, AI enthusiasts, customers, and influencers who are as excited about our products and vision as we are. You will work closely with the product and engineering teams to create strategies that foster engagement, growth, and brand advocacy.
This is a senior leadership role where you will have the opportunity to shape the direction of our overall communications and community engagement strategy, from both a tactical and strategic standpoint. You will drive the growth of our community and advocate for their needs and feedback within the company, while also ensuring that our community is a vital part of our overall brand presence.

Key Responsibilities

• Community Strategy Development
  Lead the development of a comprehensive community engagement strategy  with a strong focus on execution and measurable results, to help meet our growth objectives around product engagement, developer outreach and mission alignment. 
• Community Growth & Management
  Identify and engage new community members across relevant platforms (online forums, social media, developer communities, events). Build, grow, and manage an engaged community of developers, early adopters, and industry leaders.
• Communications Management
  Define and execute our overall communications strategy to build awareness and drive developer engagement. Manage the content, technical development and ongoing updates for the Mozilla.ai website and other key communication pathways.
• Content & Communication
  Build and execute a content strategy, including blog posts, press releases, social media, and product updates, in collaboration with content and technical writers.
• Events & Partnerships
  Plan, promote, and execute both virtual and in-person events, such as meetups, hackathons, webinars, and user conferences. Develop and nurture strategic partnerships with other companies, organizations, and thought leaders in the AI and tech ecosystem.
• Advocacy & Support
  Serve as the voice of the community within the company, communicating insights and feedback to product, engineering, and leadership teams. Act as a liaison between the company and the community to foster trust and loyalty.
• Data-Driven Insights
  Use analytics and feedback from community interactions to measure engagement, identify opportunities for growth, and improve community initiatives. Provide regular reports to leadership on community health, growth, and impact.
• Team Leadership
  Build and manage a high-performing community engagement team. Provide guidance, mentorship, and support to team members and cross-functional collaborators to ensure alignment and success.

Qualifications

• Experience
• 8+ years of experience in open source community engagement, social media, public relations, or customer success, with at least 3 years in a leadership role.
• Experience in open source, AI or other relevant technology startups. 
• Leadership
• Proven experience building and leading high-performing teams. Able to inspire and motivate others to achieve ambitious goals.
• Strategic Thinking
• Demonstrated ability to create and implement strategic plans for community engagement and growth. Ability to prioritize and manage multiple initiatives simultaneously.
• Communication Skills
• Strong written and verbal communication skills, with an ability to engage a wide range of audiences, from technical developers to executive leaders.
• Technical Savvy
• Demonstrated understanding of AI technologies, developer workflows, and technical ecosystems. Hands-on experience working with developers or contributing to technical projects.
• Analytical Mindset
• Ability to analyze community engagement data and provide actionable insights. Experience with community platforms, CRM tools, and analytics software is a plus.
• Passion for Innovation
• A passion for technology, innovation, and AI. An ability to stay ahead of industry trends and understand the evolving needs of our community.

Why Us

We are more than just a company; we are a community of like-minded individuals driven by a shared passion for creating positive change in society through AI solutions.

1. Purpose-Driven Mission: we are a mission-driven early stage company. If you are passionate about the transformative potential of AI and committed to ensure AI solutions that are trustworthy and responsible.
2. Innovation & Impact: cutting-edge AI projects that have a real impact on people's lives.
3. Collaborative Culture: Our team is distributed across different countries, fostering a collaborative and inclusive culture where everyone's input is valued. We make sure to meet several times a year to work together in a place in the world defined in advance.
4. Remote work: We are a 100% remote team, distributed around the world. Since we do not have offices in all locations we partner with an Employer of Record. 

We are committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, beliefs, and identities.

Compensation, Benefits and Perks

• Premium package featuring core benefits tailored to your country of residence encompassing essential services such as health insurance and retirement plans (check our comprehensive list of core benefits per location) 
• 25 days per year of Paid Time-off
• Generous performance-based bonus plans to all regular employees 
• One-time home office stipend of 1,000 USD
• Annual professional development budget
• Annual well-being stipend of 3,500 USD