Service Account Manager - Commercial HVAC

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

Service Account Manager  

Reports to: Service Leader       

FLSA Status: Exempt

The Opportunity

The Service Account Manager is responsible for the management, administration, growth, and profitability of service contracts and projects in the service department. Must have Service Management experience in a commercial HVAC environment.  Position requires a high level of correspondence with sales team, customers, vendors and owners.

Responsibilities

• Planning, organizing, and controlling all aspects of the service contracts; as well as demand service and special projects.
• Scheduling the appropriate technicians based on their knowledge and skill set, with each job scope.
• Asses the skill level of each service technician and use our continuing educational program.
• Manage the contract margins to ensure the profitability of each contract.
• Effectively manage cash flow, cost billings, and receivables.
• Effectively communicate financial status to the Service Operations Manager.
• Ensure customer satisfaction and resolve any issues immediately in the most cost-effective manner.
• Maintain existing and new vendor/sub-contractor relationships; in order to guarantee competitive pricing and quick turnaround.
• Work closely with the service coordinators in order to maximize travel time and downtime.
• Maintain a professional and presentable appearance, along with proficient verbal and written communication skills.
• Maintain a team-driven morale within the service department. 

The Required Profile

• Bachelor’s degree or equivalent from a four-year college; seven (7) to ten (10) years of related experience and/or training; or equivalent combination of education and experience in commercial HVAC environment
• Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook.
• An excellent understanding of the operation and control of all mechanical systems
• Develops manpower schedules and loading to ensure contract and project compliance
• Ability to successfully direct and coordinate the requirements of customers, employees, suppliers, and service team members.
• Builds and maintains an effective service team committed to customer and employee satisfaction and profitable growth.
• Physically able to visit job sites and climb ladders, access rooftops, crawl spaces, mechanical rooms, and confined spaces

Other Skills/Abilities

Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in an office environment and possibly, occasionally in the field.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.