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Senior Technical Writer

Toronto, Canada; Vancouver, Canada

Marqeta is looking for a Senior Technical Writer to help create content for a developer audience. Technical writers at Marqeta work with the Product, Engineering, and Design teams to provide developer guides, API reference documentation, tutorials, and inline UI text for developers and administrators who use the Marqeta platform to develop payment card programs. 

We work Flexible First. This role can be performed remotely anywhere within the Toronto Metro or Vancouver Metro areas in Canada. We’d love for you to join us!

The Impact You'll Have

  • Write clear and helpful documentation for developers, analysts, managers, and other specialists who use the Marqeta platform and APIs to make and manage payment card programs.
  • Evaluate documentation tasks, analyze audience needs, and draft updates to customer-facing documentation.
  • Work closely with engineers, product managers, and other team members to gather information, test functionality, and obtain technical reviews. 
  • Participate in a writing team’s efforts to establish style and process guidelines and to choose and use good tools for writing and publishing documentation.
  • Collaborate with cross-functional teams to align on the docs roadmap, ensuring the team is aligned to the highest priority needs.
  • Create a high-performing team culture where team members are supported, standards are consistently upheld, people are treated with respect, and everyone feels a sense of belonging.

Who You Are

  • 5-10 years of experience in technical writing for developer audiences and a Bachelor’s degree in technical writing, computer science, or a related field.
  • Experience with RESTful APIs, Swagger/OpenAPI or a similar framework, code commenting tools, and/or source code repositories.
  • Ability to read and understand JSON/JavaScript source code.
  • Familiarity with creating and publishing API reference documentation.
  • Ability to communicate effectively with technical and non-technical stakeholders in the Marqeta organization.
  • Proficiency with authoring, CMS, and task management tools, such as Jira, GitHub, and Markdown.
  • Ability to work independently, to collaborate, and to balance multiple projects.
  • Knowledge of technical writing standards and familiarity with common style guides.

Nice-To-Haves

  • Experience in Fintech, Banking, or Payments.
  • Familiarity with Postman and creating collections.
  • Previous experience as a developer or product manager.
  • Experience with docs-as-code and with workflows for generating reference API docs from source code.

Your Manager

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. 

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position, reflected in CAD,  is: 78,600 - 98,300

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

  • Multiple health insurance options
  • Flexible time off – take what you need
  • Retirement savings program with company contribution
  • Equity in a publicly-traded company 
  • Monthly stipend to support our remote work model
  • Annual “development dollars” to support our people growth and development
  • Family-forming benefits and up to 20 weeks of Parental Leave

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At Marqeta, we strive to live our value of “Everyone Belongs,” where we seek various opinions and experiences as we build opportunities around equity, inclusion, and belonging. We ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. As set forth in Marqeta’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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