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Quality Assurance Disputes Analyst

Warsaw, Poland

As Marqeta’s Quality Assurance Analyst, you will work with our first-class Disputes and Chargebacks Quality Assurance team to oversee the risk operations of our clients.

This role can be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office.  We’d love for you to join us!

The Impact You’ll Have

  • Conduct tests and inspections of processes against policies, procedures and  regulatory requirements to evaluate quality performance and ensure consistency of our BPO in scoring of the QA framework.
  • Report performance and track areas of improvement on multiple levels, both internally and externally.
  • Coordinate with other specialists to continuously improve and evolve the QA framework and scorecards.
  • Work closely with our internal and external support and compliance teams to ensure all policies are being followed.

Who You Are

  • 1+ year experience in an Audit/Quality Assurance role, or similar experience in an oversight/compliance environment.
  • Overall 3+ years of experience in Disputes and Chargebacks or payments/banking sector for US and/or European customers.
  • Bachelor’s degree in risk management, business, economics, communications, statistics, finance or related field or equivalent experience
  • Demonstrated knowledge of Chargebacks and Disputes industry (including payment network rules), risks and controls implementation.
  • Strong analytical and problem-solving skills, with the ability to analyze trends, uncover opportunities, and make recommendations for improvement.
  • Great organizational skills with a proven ability to prioritize, manage, and deliver multiple, complex projects on time.
  • Experience in governance, standards, and protocols related to risk management and compliance, ensuring that processes and operations adhere to established frameworks and regulatory guidelines.
  • Ability to create a vision and translate it into detailed and prioritized plans, with ongoing action and tracking over various timeframes.
  • Desire to build and implement new processes that improve the experiences of our customers and increase efficiencies of our support operations teams.
  • Excellent interpersonal, verbal, written communication, and presentation skills, with a proven ability to work with and influence cross-functional teams.
  • Curiosity, creativity, motivation, and capability of working on your own as well as part of a globally distributed team.
  • Positive outlook and supportive attitude, with a commitment to constructive feedback and coaching.

Nice-To-Haves

  • Visa Dispute Resolution and/or similar industry certifications.
  • Lean Six Sigma certification

Your Manager

Recruiter For This Role

Typical Process

  • Application Submission
  • Recruiter phone call
  • Hiring manager video call
  • Virtual “Onsite” consisting of 4-5, 45 min calls
  • Offer!

At this point, we hope you're feeling excited about the role. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so again, don’t hesitate to apply — we’d love to hear from you

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