About MSF USA | Doctors Without Borders

Role Overview 

The Principal and Major Gifts (PMG) Analyst plays a critical role in the complex and varied relationship management that defines the Major Gifts unit. The role works cross-departmentally to coordinate efforts requiring project management and support of gift officer activities that lead to enhanced revenue capabilities among the PMG team. The PMG Analyst serves as a platform expert on Asana and other project management tools, as well as a facilitator for donor acknowledgements and high-touch donor data upkeep in MSF’s Salesforce NPSP CRM. The Analyst works directly with the Senior Director and PMG operations colleagues on projects and activities that supply tools and resources to the entire team, such as SharePoint management. The Analyst is responsible for sub-department project management and coordinating logistics for donor events. 

Department Accountabilities  

Key Account Management      

Take overall responsibility for designing, developing and delivering the organization's account management strategy. May also personally manage a few relationships with the most strategic donors.  

Donor Development  

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by cultivating partnerships or identifying and develop new geographies, markets or donors for its mission.  

Donor Relationship Development  

Build trust and loyalty with potential donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with donors, especially large corporations or foundations.   

Brand Positioning  

Develop brand positioning based on the brand strategy and implement brand plans.  

Roles Specific Outcomes

Project Management 
Deliver small-scale or medium-scale projects while working within an established program management plan. 

Data Management 

Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes. 

Business Meetings/Events Arrangement 

Arrange venues, equipment, catering, accommodation, and travel for participants arriving from various locations to ensure the smooth running of complex large events. 

Donor Relationship Management: 

Make calls (by telephone or in person) to allocated donors to maintain and strengthen existing relationships. Act as a first point of contact for resolving donor queries and concerns, specifically as related to events and donor engagement opportunities. 

Key Account Management

Provide day-to-day support on both new and existing accounts by performing prescribed and non-routine account management activities. Help the account management team responding to more complex donor inquiries.

Administration

Produce, update, and provide best practice support on complex MSF documents, databases, and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes.  

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills 

• Works independently to manage recurring responsibilities and solve routine operational issues with minimal supervision.
• Identifies gaps in processes, donor data, or logistics and proactively offers solutions or recommends adjustments.
• Applies sound judgment when handling sensitive donor information and navigating shifting priorities.
• Anticipates potential delays or bottlenecks in stewardship workflows, escalating appropriately to ensure deadlines are met.
• Balances multiple priorities and tasks across stakeholders, timelines, and systems while maintaining a high level of accuracy. 

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results 

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Values Differences 

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.  

Instills Trust 

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately

Technical Competencies

Plans and Aligns 

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen 

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy 

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis 

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.  

Project Management Skills 

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Supervisory Responsibility 

• No supervisory responsibility 

Desired Qualifications & Experience 

At a minimum, the Job Holder should possess:  

• Two years of related work experience at a non-profit, in a major gifts team is preferred but not essential. 
• Experience with and knowledge of donor databases and contacts management, preferably Salesforce/NPSP. 
• Experience with and knowledge of project management tools, preferably Asana 
• Demonstrated ability to oversee data integrity and coordinate systems that improve efficiency. Demonstrated discretion in handling confidential donors and organizational information. 
• Experience supporting donor events, direct mailings, or campaign execution strongly preferred. 
• Comfort working cross-functionally and collaboratively in a fast-paced, mission-aligned environment.  

Travel Requirements 

Must be willing to travel for work as needed.

Location

NYC or Washington DC (Hybrid- in office Tuesdays and Wednesdays)

This role is based in New York or Washington DC, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our California office. 

Compensation

$59,475 - $89,212; Please note that this role is compensated on an hourly basis and is structured around a 35‑hour work week.

In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.