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IT Support Engineer

San Jose, CA

About the Role

This role is ideal for a motivated individual who is passionate about technology and helping people. As the first point of contact for our support desk, you will ensure the seamless daily operation of end-user tools and provide a welcoming, efficient experience for every employee. You will focus on the fundamental building blocks of IT: hardware readiness, user access, and reliable troubleshooting.

Responsibilities

  • User Support & First-Level Troubleshooting
    • Provide friendly, responsive first-level technical support to end-users across Windows, macOS, Linux, and mobile devices.
    • Resolve common IT issues related to hardware, software, and connectivity (Wi-Fi, printing, peripherals) to ensure minimal downtime for staff.
    • Triage incoming tickets and escalating more complex issues to Senior Engineers when necessary.
  • User Lifecycle (Onboarding & Offboarding)
    • Onboarding: Execute the end-to-end technical setup for new hires, including hardware provisioning, account creation, and initial IT orientation.
    • Offboarding: Securely manage the departure process by deactivating accounts, reclaiming hardware, and ensuring company data is protected.
    • Coordinate with HR to ensure all new employees are "Day 1 Ready" with the correct access and equipment.
  • Endpoint & Asset Management
    • Assist in the maintenance and setup of laptops, desktops, and mobile devices.
    • Perform basic software installations and OS updates in line with company security standards.
    • Maintain an accurate asset inventory, tracking the lifecycle of hardware from storage to deployment to retirement.
  • Identity & Access Basics
    • Perform routine user management tasks in Okta and Google Admin Console (e.g., password resets, group memberships, and MFA resets).
    • Support users with basic Single Sign-On (SSO) login issues and account lockouts.
    • Ensure all user access follows established security "least-privilege" protocols.
  • Google Workspace & App Support
    • Handle daily administration within Google Workspace (Gmail, Drive, Calendar).
    • Help users troubleshoot "how-to" questions and basic configuration issues within the Google suite and other core company SaaS apps.
    • Setup new groups and shared drives.
  • Documentation & Training
    • Create and update "Simple Start" guides to help end-users help themselves.
    • Maintain clear, detailed notes within the ticketing system to build a reliable history of technical issues and solutions.

Qualifications

  • Experience
    • 2–4 years of experience in an IT support role, customer service environment, or a relevant technical internship.
    • Familiarity with the basics of Google Workspace and Microsoft 365.
    • Basic understanding of how a business network functions (connecting to Wi-Fi, using a VPN).
  • Technical Skills
    • Fundamental proficiency in troubleshooting Windows 11 and macOS.
    • Exposure to (or a strong desire to learn) endpoint tools like Workspace One.
    • Ability to physically set up workstations (monitors, docks, cabling).
  • Soft Skills
    • Empathy & Patience: The ability to stay calm and helpful when users are frustrated.
    • Reliability: Strong attention to detail, especially regarding the repetitive but critical steps of onboarding/offboarding.
    • Communication: Clear verbal and written skills for explaining technical steps to non-technical coworkers.
    • Curiosity: A proactive "learner" mindset—constantly looking for the "why" behind a problem.

Salary

The salary range for this role is $110,000 - $140,000, plus a competitive equity grant and comprehensive benefits package. Final compensation will be determined based on skills, qualifications, experience, and geographic location as assessed during the interview process. 

About Muon Space

Founded in 2021, Muon Space is an end-to-end Space Systems Provider that designs, builds, and operates LEO satellite constellations delivering mission-critical data. Our revolutionary, integrated technology stack enables customers to optimize every dimension of their missions for faster time-to-orbit and superior constellation remote sensing performance. Our state-of-the-art facility in the heart of Silicon Valley is optimized for manufacturing spacecraft and rapid, flexible payload integration at scale. From climate monitoring to national security, Muon Space is dedicated to delivering Earth Intelligence for a safer and more resilient world.

Taking Care of Our Team

At Muon salary is only part of our total compensation package. In addition to salary, full-time employees receive equity compensation as well as benefits including medical, dental, and vision insurance, a 401k retirement plan, short & long term disability and life insurance. We also offer three weeks paid vacation for new employees, along with 12 paid holidays, unlimited sick time and paid parental leave.

Our mission embraces the entire planet and we believe our team should too.  Muon is dedicated to creating a diverse and dynamic company and workforce. We believe in equal employment opportunity regardless of race, color, ancestry, religion, sex, age, national origin, citizenship, sexual orientation, marital status, disability, or gender identity. We value diversity in the workplace, and that starts with our applicants. We encourage you to apply, even if you don't check all the boxes, and we look forward to reviewing your application! In addition, if you need a reasonable accommodation as part of your application for employment or interviews with us, please let us know.

ITAR/EAR Requirements

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. The Company may, for legitimate business reasons, decline to pursue any export licensing process.

 

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