EHR Integration Coordinator

At Murj, we do what we love and love what we do!

Murj was founded in 2014 to solve a problem witnessed first-hand. Founder and CEO, Todd, worked with cardiology practices as an implantable cardiac device sales representative for Medtronic. He watched clinicians struggle to manage these sophisticated devices using outdated and inadequate tools. Having previously worked in product management at Apple, Todd knew that brilliant design can profoundly impact the user experience -- so why not design a better way to care for patients with implantable devices?

In Murj, Todd created an enterprise SaaS cardiac device management software solutions company that reimagines and transforms patient care through thoughtful design and a passion for quality and a commitment to customer satisfaction. Today, Murj continues this transformative innovation with intuitive, elegant, and imaginative technology solutions that improve the lives of cardiac care professionals and their patients.

What Murj offers.

Murj is for people seeking a fast-paced, ever-changing environment surrounded by a supportive team that works hard and strives for innovation and professionalism, with a steady diet of humility and camaraderie.

Every employee is treated like family, with love, respect, and responsibility. The individual and collective success of every employee is at the forefront of what we do and believe.

And in joining Murj, you are joining a community that believes in evolution and promotion from within; there is a high degree of opportunity for progression, creativity, and ownership.

From your first day at Murj, you are eligible for full medical, dental, and vision insurance along with an open vacation policy, more than 10 annual company holidays, and competitive compensation and equity participation, and a 401(k) after 3 months of service.

How We Work at Murj

Murj is the right place for people who excel in fast-paced, dynamic environments. Murj embodies a high-performance culture  where every team member is expected to exceed expectations and take ownership beyond their role to drive our collective success. 

Employees should be comfortable working independently and taking initiative to identify and address needs. This proactive approach is essential to thriving at Murj.

We believe in working hard together, with a shared sense of purpose and drive. We’re not afraid to ask tough questions, and we support each other in reaching for bold new ideas. 

Let us leave you with this.

If this role sounds intriguing - we encourage you to apply. And we encourage applicants to embrace new challenges, as the right fit at Murj is often more about the person and the challenges they seek, not just what they have accomplished in the past.

About The Role.

The EHR Integration Coordinator plays an integral role in supporting the team during implementations of Murj’s EHR integrations, along with helping to support Murj’s live integrations by triaging and resolving production support tickets.To accomplish these objectives, this position works closely with our Integration Specialists and Production Support Specialists to support ongoing integration projects and initiatives. This role also works closely with the software development and product teams to build a scalable technology and process that will support and elevate the growth of Murj.

In this role, you should be comfortable working independently, and taking the initiative to identify and address work needed but not necessarily assigned.

 

What You’ll Do.

• Triage and/or resolve customer production support tickets for our live integrations.
• Coordinate testing of the integration solution during ongoing implementation projects; executing integration test plans.
• Assess customer requirements and document business integration workflow.
• Proactively work with customer and internal counterparts to remove any project blockers and keep projects on track for targeted delivery.
• Establish and maintain processes to manage scope over the project lifecycle.
• Create and maintain documentation pertaining to integration best practices and workflow recommendations.
• Build solid customer relationships with all stakeholders.

What Makes You a Great Fit.

• You are a natural problem-solver who doesn't wait for a manual. If you see a stalled integration or a recurring support ticket, you dive in to find the root cause.
• You enjoy being the "translator" between deep-tech developers and clinical staff. You can explain a data mapping issue to a nurse as easily as you can discuss API endpoints with a dev.
• You understand that behind every HL7 message is a patient. You take pride in the accuracy of data because you know it impacts clinical decisions.
• You thrive in a fast-paced environment where processes are being built as the company scales. You’re excited to help create the "Murj playbook."

What You Bring.

• 1-3 years healthcare integration experience.
• Strong analytical skills.
• Previous experience implementing both HL7 and FHIR/API integrations.
• Ability to communicate effectively with both technical & non-technical audiences.

Nice To Haves.

• Experience working with interface engines.
• Familiarity with data formats from cardiac device manufacturers (e.g., Medtronic, Boston Scientific, Abbott, Biotronik).

What Success Looks Like (First 90 Days).

• Days 1-30: You have a firm grasp of the Murj platform and the specific nuances of cardiac monitor data. You’ve shadowed the Integration Specialists on at least three active implementations and have begun resolving basic production support tickets independently.
• Days 31-60: You are leading the testing phase for new integrations, executing test plans with minimal supervision. You’ve identified at least one area for documentation improvement and have updated our internal knowledge base accordingly.
• Days 61-90: You are fully resolving complex integration support tickets and implementing new EHR integrations from start to finish. You have established strong working relationships with both the Murj team and external customer stakeholders.

Location and schedule.

This is a remote-friendly position; however, the role requires core working hours of 8:00 AM – 5:00 PM Eastern Time to support our clinical customers and internal teams.

Travel expectations: 1-10%: Minimal to no travel; maybe a few meetings or events