Growth Strategist Lead

Customer Experience · New York City

Full-time 💜  NYC-based 💜  $145,000–170,000

Hi, I'm Lisa, and I lead the Customer Experience team at Mutiny. This team owns the most important metrics in our business: time to value, retention, and growth of our customer base. We are, above everything else, obsessed with our customers. Not in a surface-level way — we want every person who works with us to feel like a confident product and growth expert, like they're learning something valuable from every interaction, and like working with Mutiny is genuinely unlike any other vendor relationship they've had.

As the foundational CX team, we are culture creators and culture keepers. We set the bar for what it means to work in CX at Mutiny, and we build the DNA we'll pass on to every person who joins this team after us.

I'm hiring our first Growth Strategy Lead — a role that combines senior customer ownership with the operational scope of someone who's ready to start building and leading a team. Our customers are some of the fastest-growing B2B companies in the world: Snowflake, Figma, Gitlab, Resolve.ai and many more. They're ambitious, they move fast, and they need a partner who pushes them to be better, not just one who keeps the lights on. If you've done the work, are ready to lead it, and want to help define what world-class customer success looks like at a company that's still building it, I'd love to meet you.

What you'll do

You'll help own Mutiny's managed account book: every customer who isn't on a self-serve plan and lead our technical solutions function. You're responsible for the full post-sales arc: onboarding, adoption, retention, and expansion, making sure our most complex customers get hands-on support that actually moves the needle.

You'll also be the person who takes what's working across individual accounts and turns it into something the whole team can use. Playbooks, frameworks, processes — the infrastructure that lets us scale without losing the quality our customers expect. You'll leave everything better than you found it.

As the team grows, you'll have the opportunity to hire and develop Growth Strategists under you. That path starts now.

You should apply if

🏗️You think in systems, not just accounts. You've noticed patterns across customers and built something from them — a playbook, a process, a framework — rather than solving the same problem twice.

🤝You've earned the trust of executives. You know how to build relationships at the CMO and VP level, run a business review that lands, and have hard conversations with grace.

⚙️You've worked closely with or led a technical support function. You know what excellent product support looks like, how to scale it, and how to infuse the best of customer success with every interaction

📈Retention and expansion are personal to you. You don't wait for a renewal to come up — you're building the case for it six months out.

🧭You're ready to lead, not just contribute. You've started thinking about how to build teams, not just accounts. Maybe you've managed someone, or you've been the informal leader on your team. Either way, you're hungry for that next step.

✍️You communicate with precision. You can write a crisp follow-up, present a data-driven story to a leadership team, and explain a complex product integration to a technical ops lead — all in the same day.

🔥Ambiguity energizes you. You don't need a perfect playbook to get started. You'll build it.

Why you shouldn't apply

If you're looking for a highly defined role with clear swim lanes, this isn't it. We're still building the infrastructure, and a lot of what this person does in the first six months will shape what the role looks like permanently.

If you're primarily motivated by variable comp or a traditional account manager model, this role won't be the right fit. We care deeply about revenue outcomes, but our leading indicators are adoption and customer health.

If managing a broad book of accounts feels like a stretch, this isn't the right moment. You'll own a diverse set of managed accounts and be expected to hold them all to a high standard — without much hand-holding.

What you bring

• 5–8 years in a CSM or account management role with direct ownership of renewal and expansion, ideally in marketing or sales technology.
• Experience with or leadership of a technical solutions or technical support function.
• Ready to step into people management, or early in it — you've thought seriously about how to build a team.
• Strong instincts for how B2B companies grow and what keeps customers for the long haul.
• Based in, or willing to relocate to, New York City.

What you'll get out of it

• A direct line to some of the fastest-growing B2B companies in the world — and the credibility that comes with it.
• Exposure to real business problems — growth, retention, value — that you can carry with you wherever your career goes next.
• A real path to building and managing a team, not someday but soon.
• A seat at the table. What you learn from customers will directly shape the product roadmap.
• Work that actually feels like work worth doing. Our first company value exists for a reason.
• An integral role in building our NYC office culture from the ground up.

Compensation

Base salary

$145,000–170,000

Plus equity and full benefits. 100% medical, dental, and vision. Flexible PTO and generous parental leave. We also invest in the day-to-day: team lunch ordered in every day, great coffee, regular in-office events, and a team that genuinely likes spending time together — in the office and out at customer visits and conferences.

About Mutiny

Mutiny helps marketing and sales teams create on-brand assets in seconds. Our AI-native agent turns a brief into a landing page, case study, or personalized microsite — giving marketers the power to launch campaigns without waiting on design, and giving sellers custom materials for every deal without waiting on marketing.

The teams using Mutiny are the ones pushing hardest on AI. They want to move at the speed of their ideas instead of waiting on internal bottlenecks. We're building the system that makes that possible. Learn more on our website mutinyhq.com

We're backed by Sequoia Capital, Tiger Global, Insight Partners, and Y Combinator, and our customers include Snowflake, Uber, Figma, Rippling & More

Our values

Work should feel like play - If it doesn't, something's off.

Faster always wins - Speed is a competitive advantage.

Stir the pot, regularly - Challenge customers and teammates to be better.

Do the right thing when no one's watching - Always.

All hands on deck - Everyone rows together.

Live in the world you want to change - Be the thing you're building toward.

At Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.