Client Care Operator

About Momentum
Headquartered in Montreal, Momentum is a holding company with a strong presence in the travel industry, with FlightHub being one of its notable subsidiaries. Our commitment to operational excellence, teamwork, and an innovative mindset has helped us build a culture that thrives on creativity and collaboration. As a member of the Momentum team, you’ll have the opportunity to work with like-minded individuals in a dynamic and fast-paced environment.

Position Overview
We are looking for a Client Care Operator to join our FlightHub division at Momentum. In this role, you will play a vital role in delivering exceptional support to FlightHub's customer, related to flight bookings, itinerary changes, and general travel-related inquiries. We leverage cutting-edge AI-Driven technology to ensure our customers enjoy a seamless, efficient service experience. If you’re reliable, proactive, and excel in fast-paced environments, we’d love to hear from you!

What You'll Be Doing: 

• Handle Inbound & Outbound Flight Booking Calls: Be the first point of contact for customers seeking flight bookings, changes, cancellations, and general inquiries.
• Quality Assurance: Consistently meet or exceed performance indicators (KPIs) such as average handling time, first-call resolution, and customer satisfaction scores.
• Problem-Solving & Escalation: Identify root causes of travel-related concerns; collaborate with supervisory and support teams for more complex cases.
• Team Collaboration: Participate in team huddles, share best practices, and provide feedback to improve service workflows and increase customer satisfaction.

What You Bring: 

• Soft Skills: Excellent interpersonal and communication skills, strong organizational abilities, and resilience under pressure.
• Language Proficiency: Fluent English (spoken and written). Additional languages, especially French, is a plus due to the global customer base.
• Education: University degree in any field or relevant experience in customer service or hospitality.
• Experience: Preferably 1–2 years in a call center, preferably handling travel or airline support.
• Technical Skills: Familiarity with standard reservation systems or willingness to learn quickly, an asset.

* Please note this is a full-time on-site position, in New Cairo, Egypt.

Why Join Momentum?
At Momentum, we believe in fostering a supportive, engaging work environment that promotes growth and professional development. Our team of talented individuals embodies our core values of Hungry, Humble, and Honest:

• Hungry for growth and excellence.
• Humble, remaining open-minded and collaborative, valuing each team member’s contributions.
• Honest, ensuring transparent, truthful communication at every level.

Benefits of Working With Us: 

• Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
• Collaborative Team: Work with a supportive team dedicated to shared success.
• Growth Opportunities: Develop your career within a company that values commitment and innovation.

Explore Momentum Ventures https://www.mventures.ca/
Explore FlightHub: https://corporate.flighthub.com/