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Atlassian Administrator

Lehi, Utah, United States

MX is a fintech company on a mission to empower the world to be financially strong. We build technology that helps banks, credit unions, and fintechs deliver smarter, more intuitive financial experiences to millions of people.

Like many startups, we’ve navigated real growth challenges — and we’ve come out stronger on the other side. Today, MX is in a phase of renewed momentum and scale, with a solid foundation and a clear vision for what’s next. This is a place where thoughtful execution matters, innovation is encouraged, and individuals have real ownership over their work.

Our culture values curiosity, accountability, and impact. We give people the space to question assumptions, design better solutions, and help shape how the company grows. If you’re looking to do meaningful work, influence outcomes, and grow alongside a company that’s ready to move fast, you’ll feel at home at MX.

Job Summary
We are seeking a dynamic Atlassian Admin with 2-3 years of experience to join our team. The ideal candidate will have hands-on experience managing Atlassian tools and will play a key role in maintaining and optimizing Jira, Confluence, and other Atlassian products within an agile team environment. This role requires working closely with cross-functional teams who operate in two-week sprints, ensuring that the Atlassian ecosystem supports efficient and collaborative workflows. The ideal candidate will be proactive, detail-oriented, and eager to improve team productivity through the effective use of Atlassian tools. This role offers the opportunity to be an integral part of a high-performing agile team.

 

Job Duties

  • Administer and configure Atlassian tools, including Jira, Jira Service Management, Assets, Confluence, and Jira Product Discovery, in alignment with agile best practices.

  • Support teams working in a two-week sprint cycle by customizing Jira workflows, boards, plans and dashboards to reflect sprint goals and progress.

  • Manage user accounts, permissions, roles, and group configurations to ensure proper access control and efficiency within an agile framework.

  • Customize workflows, fields, permissions, and notifications to support team needs, ensuring smooth operation during sprints.

  • Provide timely support for troubleshooting and resolving issues with Atlassian tools, keeping teams running smoothly throughout sprint cycles.

  • Integrate Jira with other tools and third-party systems to create a seamless workflow for development and product teams.

  • Manage Atlassian Marketplace app requests, their configurations, and deployment across the business.

  • Stay current on Atlassian product updates, recommending new features and tools that can enhance the efficiency of sprint planning, execution, and retrospectives.

 

Atlassian Domains

  • Jira Software: Customization of agile boards, sprint planning, backlog management, and reporting on team velocity and burndown charts.

  • Jira Service Management: Configuring request types and SLAs to ensure that service requests align with sprint schedules.

  • Confluence: Managing spaces, permissions, and templates to facilitate documentation for sprint planning, retrospectives, and collaborative work.

  • Jira Product Discovery: Supporting product teams by managing discovery processes and integrating them into agile workflows.

  • Jira Integrations: Seamless integration of Jira with DevOps tools, communication platforms, and other systems to support agile collaboration.

 

Required Skills

  • 2-3 years of experience administering and configuring Jira, Jira Service Management, and Confluence in an agile environment.

  • Familiarity with Agile frameworks such as Scrum and Kanban.

  • Experience with configuring Jira boards, workflows, and dashboards to support teams working in two-week sprint cycles.

  • Strong knowledge of agile methodologies and experience with sprint planning, backlog grooming, and retrospectives.

  • Ability to troubleshoot issues and provide solutions that minimize downtime and keep agile teams on track.

  • Strong communication skills to collaborate with cross-functional teams in an agile environment.

  • Attention to detail, with a focus on enhancing productivity and efficiency in sprint cycles.

 

Preferred Skills

  • Experience with Jira Product Discovery, OpsGenie, Compass, DX, and Customer Service Management

  • Atlassian certification (e.g., Jira Administrator or Jira Service Management Administrator).

  • Familiarity with scripting tools like ScriptRunner to automate sprint-related processes.

  • Prior experience in a DevOps or technical support role, supporting agile development teams.

  • Experience managing Atlassian tools in cloud environments

At MX, we are a high-performance organization that thrives on trust and results. This role is based in Lehi, Utah. We believe in empowering our team members to deliver exceptional outcomes while taking advantage of our incredible office space when it best supports their work. Our Utah office features onsite perks such as company-paid meals, massage therapists, a sports simulator, gym, mother’s lounge, and meditation room and meaningful interactions with amazing people. We encourage team members to come together in the office to collaborate, kick off key projects, or strategize cross-functionally, fostering connection and innovation.

MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.

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