Associate - Project Manager - Inventory Ops

Myntra Brand Experience Operations is looking for a Associate ( Manager Level 1) and Vendor Experience enthusiast
to be part of the Myntra B2B Brand Experience Team. In this role, you will work proactively with cross functional
teams and Liaison with our B2B partner team to leverage technology-based solutions that improve ‘cost to serve’
metrics and Vendor experience for business growth.

The role would require Subject Matter Expertise in managing the below:
1. Enable Myntra B2B Partner Success: This requires putting in place a framework that works for the Brand partner. You will help execute a vision that enables business processes required to meet the short and long term needs of the Brand business at scale.
2. Continuous Improvement: Work with business partners to standardize and scale specific business processes to maximize business growth and vendor satisfaction in terms of NPS result by continuously working on refining business processes to improve efficiencies and quality.
3. Develop Brand Experience Solutions: Myntra Brand Experience Service is continually evolving. You will work with external and other internal business partners to understand their business challenges and come up with appropriate solutions to those problems. These solutions will take advantage of a technology approach to minimize the manual labor in the recommended solution.
4. The individual would have targets on NPS problem statement process standardization and business metrics and build vendor confidence through quality delivery to the pain areas, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams in terms of Brand Experience
5. Stakeholder management: This role is expected to have a high degree of cross-functional stakeholder engagement across business teams, program/product teams and cross functional teams to benchmark best practices.

Key Role Objectives and Result Areas:
1. Create best in class Brand service experience in Fashion e-commerce 
Key Result Areas: NPS Transactional Quality score, Vendor Dispute Resolution, Satisfaction Score.
2. Identify and Execute Special Projects to Maximize NPS Participation and Score.
Key Result Areas: No of projects delivered – Minimum 1 Project to be delivered every 6 months for NPS improvement.
3. Manage Critical Top Vendors Dispute resolution and engagement throughout stakeholders.
Key Result Areas: Reduction graph trend in vendor disputes for Top 100 vendors.

Qualifications -

Essential - A Graduate in any discipline; Desired - Post-Graduate/MBA (2 years of work experience post MBA preferred)

Technical skills -  Awareness of Contact Centre Technology Tools, Proficient in MS Office (Excel, Word, Powerpoint)  7 Basic Quality Tools  Intermediate business analysis skills; Desired - Project Management Skills

Professional Skills - Customer Service domain Experience,  Excellent communication (Verbal & Written),  Proficient with key service delivery metrics – Contact center
 Well versed with creating Process Flow Charts, and SOPs,  Stakeholder Management (Internal & External)