Back to jobs

Strategic Partnership Manager

Kansas City, MO or Remote
Key Characteristics:
 
mySidewalk’s Strategic Partnership Manager (SPM) is laser-focused on providing a stellar Customer Success experience to our largest and most influential public health accounts. The SPM will drive engagement and product adoption while fostering enthusiastic, passionate customers. Our future teammate will maintain a portfolio of active, strategic, public health customers with complex projects across all verticals and product lines. The SPM is tasked with aligning expectations, goals, and desired outcomes with purchased solutions and deliverables. The SPM plays a critical role on the Revenue Team as their efforts will support securing the annual contract value and retention of the Strategic Partner on an annual basis. They will also work tirelessly to identify opportunities for expansion and support the sales team in demonstrating the value of these opportunities. Using custom Action Plans, the SPM will create white-glove experiences for our most impactful public health customers. 
 
The kind of problems you’ll help us solve:
  • What does ongoing engagement and strategy look like for our Strategic Customers, and how can we apply it across products? 
  • How can our customer, defined as strategic in nature, help to foster a community of champions that aids in both renewal rates as well as the growth of our MRR? 
  • What behaviors can we solidify to ensure our product offerings align with the success of customer base now and in the years ahead?
  • How can we identify opportunities for expansion within our Strategic Customer base? 
 
How you’ll solve those problems:
  • Own customer satisfaction, retention, and expansion throughout the life cycle of our Strategic Customers.
    • Ensure satisfaction of main POCs and buyers, working to identify and close gaps (in products or relationships) where they exist
    • Identifies creative solutions for managing customer expectations (ex. Marketing material, listening sessions, workshops, etc.)
    • Curate unique Action Plans for each Strategic Customer account, detailing milestones, expansion opportunities, and areas of risk. 
    • Aligns internal resources around shared account objectives (knows when to pull in the right parties or coordinate needed asks)
    • Drives product feedback from strategic accounts to respective products, working to make the customer feel a part of our roadmap.
  • Set the standard for quality deliverables and collaborate with internal teams and customer contacts to inform the build of personalized solutions and implementations.
    • Facilitate discussions to accurately capture and manage customer expectations throughout the lifecycle of the relationship.
    • Ensure that our product offerings and roadmap continue to be informed by the needs of our Strategic Customers by collaborating with both Product and Science teams.
    • Establish a strong rapport, research, co-create strategies, and present to Director Level+ contacts.
  • Continues to champion industry specific education, knowledge, and strategy internally.
    • Stays abreast of industry best practices, trends, and emerging innovations through research, conference attendance, webinars, etc. 
    • Provides industry-specific use cases and insight into workflows to inform product development, marketing/communications (eg. blog posts, product launch promotions, webinars, and workshops), business development, and GTM strategies. 
    • Contributes to cross-team awareness of the industry-specific needs for mySidewalk data to ensure high-quality deliverables that integrate best-practices. This includes conducting QA and providing input on dashboard content. 
    • Provide internal consultation to AE’s, CSMs, implementation, and science team to ensure customer journeys promote product adoption, are responsive to industry-specific needs, and aligned with key outcomes.
You’ll help us solve those problems if you have:
  • 4+ years in a Customer Success or Project Management role
  • A proven track record of managing, scaling, and growing partner relationships
  • Experience identifying and exploring business development opportunities within an existing customer base
  • Strong project management skills and a desire to collaborate across the organization
  • A natural ability to make meaningful connections across teams and across customers, up to and including at the Executive level
  • Strong business development, plan development, business acumen, and presentation skills
  • A relentlessly committed focus to championing the customer and aiding in the growth and success of mySidewalk’s overall financial metrics
  • Experience within the SaaS environment is a plus but not required

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in mySidewalk’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.