Field Support Representative

Do you have a knack for finding the perfect balance between productivity and relationship-building at work? Do you find yourself regularly going above and beyond to find creative solutions to everyday problems? Is it true for you that it’s not just about what you get done but how you get it done? If you easily answered “yes” to all three, then we’re looking for you to join The N2 Company as a Field Support Representative!

N2 is America’s leading publisher of community magazines. We’re proud of our award-winning media brands – they reach millions of readers in 47 states and help great businesses connect with ideal clients – but we’re even more proud to provide supportive and fulfilling remote work opportunities for our people. 

At N2, Field Support Representatives are our liaisons between our Home Office team members and our sales rock stars, known as Area Directors. On the Support team, Field Support Reps play the role of coach, teacher, and trouble-shooter when helping Area Directors across the country. They deliver impeccable service through written and verbal communication, and while each team member is equipped to answer all types of questions, this Field Support Representative role will focus a little more on queries and issues related to the design of our print publications. 

The hours for this role are 9:00am to 5:00pm ET, Monday through Friday. We’ll begin conducting virtual interviews with qualified candidates right away. This role will be fully remote. The salary for this position is $44,000.

Think you’ve got the attitude AND the aptitude to join our team for this exciting full-time role? Keep reading and apply today via the link below!

In A Typical Day, You’d:

• Help Area Directors develop their skills while building one-on-one relationships with them.
• Train Area Directors in our processes and procedures via phone conferences. 
• Respond to a steady stream of questions, concerns, complaints, and everything in between via phone and email with both Area Directors and their advertising clients. 
• Work both individually and within a small, close-knit team to solve problems. 
• Answer incoming phone calls to cover current staffing-pattern needs.
• Brainstorm and implement ways to be proactive in your role to reduce reactiveness in engaging with Area Directors.
• Collaborate with our Design team to help Area Directors understand our design process and administrative tasks. 

To Land This Gig, You Need To:

• Truly enjoy helping others.
• Be a quick learner with a desire to grow.
• Be confident making decisions based on your knowledge and training.
• Exhibit all-star communication skills both over the phone and in email.
• Know the ins and outs of Microsoft Office products and Google Workspace.
• Be resourceful and adaptable in an environment of change.
• Have a “we, not me” attitude.
• Be able to work calmly with fast-paced deadlines. 

Some Things We Bring to the Table Are:

• Full health care package. 
• Free basic dental.
• 401(k) with company match. 
• Generous paid time off, including a one week paid Holiday Break. 
• Twelve weeks paid maternity leave.
• Three-week paid sabbatical after fourth year of service.
• Access to a licensed nutritionist. 
• $7K toward purchase of first home.  
• Financial planning services.
• Employee Assistance Program, with mental health services and more. 
• Annual $400 wellness stipend.
• Monthly remote-work reimbursement.
• Access to LinkedIn Learning
• Pet care discounts and insurance.
• The ability to help fight human trafficking through N2GIVES, our giving program. 

While your skill set is important to us, your attitude is just as significant. Our team is made up of emotionally healthy people who genuinely enjoy working together in positions they’re passionate about. We do this in a drama-free work culture based on trust, respect, and humility. We promote based on consistent, quality performance, and we intentionally nurture our team members’ professional development because we promote from within every chance we get. Our culture is more essential to us than our product, though we take a tremendous amount of pride in both. As we like to say, brilliant jerks need not apply!

Think you’d like to join the N2 team? Apply now at n2co.com/opportunities!

N2 is proud to provide equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, natural hairstyles, religion, gender, sexual orientation, gender identity or expression, pregnancy, parental status, national origin, age, disability, genetic information (including family medical history), marital status, political affiliation, military service, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. N2 conforms to the spirit, as well as complies with, applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. These protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions, training, and career development programs. Consistent with these obligations, EEO also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.