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Dispatch Supervisor

Reno, NV or Las Vegas, NV

About Nabis

Nabis is the #1 Licensed Cannabis Wholesale Platform in the world with the largest portfolio of cannabis brands, supplying hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entire cannabis industry. By dedicating ourselves to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including Doordash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology. Our ultimate goal is to become the largest distributor of cannabis products in the world.

The Role

The Dispatch Supervisor’s responsibility is to assist and support our Delivery Drivers as they navigate product drop-offs, payment pickups, and customer communication. They are also the first point of escalation for clients and dispensaries with any issues or concerns.  The ideal candidate will be punctual, detail-oriented, empathetic, and can communicate clearly and effectively. Reporting Hours: Monday - Friday ~6:00 AM - 7:00PM as scheduled

 

Responsibilities:

  • Scheduling liaison for all drivers and dispatchers.
  • Monitor Samsara for long-haul movement and serve as a point of contact for long haul drivers, helping to coordinate any roadside assistance if needed. 
  • Review orders for the day, ensuring METRC accurately reflects correct information for all deliveries.
  • Update the drivers’ delivery screen in the dispatch software, ensuring full visibility for all parties.
  • Receiving, tracking, and staging cross-hub orders 
  • Ensure the correct staging of all paperwork for drivers before the start of their shift
  • Offload long-haul
  • Real-time updating of drivers’ documentation for deliveries and pickups if edits are needed 
  • Assisting drivers while they are at retail shops by acting as an efficient communication liaison between customers, brands, and internal stakeholders
  • Assisting drivers’ launch (helping to load deliveries, double-checking to ensure all boxes are accounted for, and that necessary tools are loaded into the vans)
  • Routing pickups and deliveries for drivers while referencing all notes and location schedules
  • Field calls from manufacturers, dispensaries, and drivers, assisting them in updating orders as necessary, then resubmitting updated and edited Metrc manifests
  • Being readily available, or any issues that may arise while drivers are out on the road.
  • Skillfully constructing and wrapping pallets for secure transfer
  • Documenting all layover orders and logging in the appropriate inventory logs
  • Ensuring proper pre-loading of vehicles for the next day's deliveries
  • Rescheduling orders as requested by brands and retail shops.
  • Confirming window times and payment pickup for all deliveries.
  • Assist with the launch of overnight long-haul
  • Serve as a back-up driver as needed.

Job Requirements:

  • Associate's degree OR 2 years relevant work experience
  • Ability to lift 50lbs, bend, stretch, twist
  • Ability to pass a pre-employment background screen
  • Ability to work occasional evening/weekend shifts
  • Cannabis/METRC experience is a plus
  • Ability to communicate clearly and concisely on the phone and via email
  • Basic math skills

Desired Skills:

  • Low-ego, ability to take direction and feedback
  • Professional
  • Tech savviness
  • Exceptional customer service skills
  • Excellent judgment and problem-solving skills
  • High attention to detail
  • Excellent work ethic and can-do attitude
  • Team player
  • Professional appearance

  

Nabis is an Equal Opportunity Employer 

Nabis seeks to create a diverse work environment because all teams are stronger and have different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate based on race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. 



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