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Senior Product Manager

Houston, Texas, United States

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices. 

Our Values:

  • Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.
  • Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.
  • Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

Nadia Care is seeking a talented, innovative Senior Product Manager who will be responsible for bridging the gap between clinical efficiency and technical scalability. 

We design and build integrated solutions, working closely with data, care delivery, and business teams, and support those systems in production. Ours is an exciting environment using modern, cloud-based architectures that include bespoke custom applications and integrations between 3rd party systems and services. As part of our team, you will have the opportunity to contribute to driving improved maternal health outcomes, operational efficiencies across the organization, and go to market strategies.

In this role you will be a member of the Product and Engineering Team, working closely with business, clinical, data, engineering, and operational stakeholders to ultimately determine and deliver insights to drive adherence to our care model, provide improved operational experiences. You will be both technical and business-facing, being hands-on in identifying opportunities to improve the way care is delivered at scale, and liaising between clinical, business, operations and engineering teams.

You are fluent in AI as a practitioner, not just a buzzword. You have hands-on experience using AI tools, whether Claude, ChatGPT, or similar to accelerate your own work: drafting analyses, building internal tooling, generating and pressure-testing ideas, or automating repetitive workflows. At Nadia Care, this matters because we're a lean team operating in a space where speed of learning and execution is a competitive advantage, and we expect our PMs to be active participants in how AI shapes the products and workflows we build.

Responsibilities:

Product Strategy & Execution

  • Own and execute the roadmap for our internal care delivery tools, prioritizing high-impact features that maximize care team throughput while maintaining the highest standards of patient safety.
  • Cut through the noise to evaluate which product opportunities are truly worth immediate investment, balancing clinical desires with core business and technical realities.
  • Leverage data, user feedback, and A/B testing to make informed, objective product decisions that meet compliance standards, ensure accurate data flow, and are scalable as Nadia Care grows.

Workflow Optimization 

  • Embed deeply with the care delivery team to thoroughly map and understand their workflows, effectively becoming an internal subject matter expert (SME) on their tools, painpoints, and needs.
  • Design automated task-routing systems and clinical decision support tools that allow our care operations to seamlessly scale within existing and new markets.
  • Embrace a creative mindset by developing and deploying semi-automated or interim manual workarounds to solve immediate operational friction while long-term automation is being built.

Interoperability & Integrations

  • Lead the technical strategy for integrating our EHR with our internal backend platform and third-party tools. 
  • Partner closely with internal EHR specialists to deeply master our systems’ native configurations, features, and limitations to maximize platform utility.

Market Research and Competitive Analysis

  • Interface directly with internal and external stakeholders to build deep rapport, driving market research and competitive analysis to identify product differentiation opportunities.

Stakeholder Alignment

  • Act as the primary bridge between Care Operations, Engineering, Data, and Compliance (HIPAA / SOC2) to ensure product decisions reflect both clinical and technical realities. 
  • Serve as a protective shield for the technical team, stepping in to absorb lightweight project management and scrum master duties to maximize their focus on building high-leverage technical infrastructure.
  • Manage relationships across a large, fast-moving care delivery team; meet them where they are, set clear expectations, and confidently stand your ground to ensure the roadmap is driven by strategic impact and technical realities.

Qualifications

  • 5–7 years of Product Management experience, with a proven track record of thriving in high-growth startup environments. 
  • You know how to build momentum quickly without a pre-written playbook and you understand early-stage startup limitations and don't wait for perfect resources.
  • Comfortable discussing API integration, database relationships and common frameworks for exchanging data within the healthcare environment  
  • Knowledge of healthcare system operations, how health plans work, an experience working with healthcare data - HL7 and ADT feeds, and Claims data 
  • Experience working with Care Delivery Teams. 
  • Team player with exceptional communication skills, able to work efficiently and deliver on your and the team's commitments
  • Willing and eager to master new technologies; hands-on experience with Athena EHR (including Athena Telehealth), Spruce Health, Acuity, and HubSpot is highly preferred.
  • Experience working with Agile / Scrum methodologies, UX/UI principles, market research and competitive analysis 
  • Proficiency with SQL, Excel, Tableau 
  • Great attention to detail and commitment to customer service
  • You possess a natural drive to go above and beyond, a high comfort level with ambiguity, the ability to learn quickly, and pivot without losing speed.

Why join us:

Working with us is a chance to build something from the ground up, shape the future of maternal health, and grow with a team that values impact, ownership, and care. As an early team member, you’ll help define how we deliver care and support at scale. 

At Nadia Care, we recognize that great talent deserves great rewards. The expected base salary for this position is between $140,000–$150,000 per year, based on relevant and direct experience.

Our Interview Process

At Nadia Care, we value transparency and want you to feel prepared at every stage of your candidate journey. Below is our standard interview process for this role:

  1. Recruiter Interview | 30 minutes
  2. Live Case Study Interview | 1 hour
  3. Collaborator Interviews | 45 minutes each
    1. Lead Engineer 
    2. Director of Care Delivery
  4. Hiring Manager Interview | 1 hour

Please note that this process is subject to change, but we will always keep you informed along the way.

For full-time employees, we offer a comprehensive benefits package designed to support you both professionally and personally:

Time Off That Works for You

  • Recharge with annual paid holidays off.
  • Salaried (Exempt) Employees: Enjoy unlimited time off after the 90-day probation period.
  • Full-Time (Non-exempt) Employees: Receive three weeks of paid time off after the 90-day probation period.

Comprehensive Health & Wellness Coverage

  • Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
  • Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
  • Vision Insurance: Coverage for routine eye exams and eyeglasses.

Security & Future Planning Options

  • Life Insurance: Financial protection for your beneficiaries.
  • Disability Insurance: Short-term and long-term coverage in case of illness or injury.
  • 401(k) Retirement Plan: Opportunity to save for the future.

We’re building something great and want you to be part of it. If you're looking for a fast-paced, dynamic environment where your contributions make an impact, apply today!

Please note that our recruitment team will only contact candidates via an official company email address ending in @nadiacare.com. Be cautious of scams; Nadia Care will never ask for financial information or payments at any stage of the hiring process.

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