Senior Technical Program Manager

Narvar is growing! We are hiring a Senior Technical Program Manager. This is an exciting opportunity to own the challenge of setting the course for company-wide initiatives, launching customer-facing products, and being involved in delivering these initiatives in a fast-paced environment.

This role calls for a strong, proactive Program Manager capable of autonomously driving cross-team programs in the allocated portfolio. Qualified candidates have experience in annual/quarterly roadmap planning, estimations, prioritization, resource allocation frameworks, coordinating large scale cross-functional initiatives, schedules, and delivering the outcomes.

Day-to-day

• Drive planning & execution of complex cross-team programs (Feature/product development, cloud migration, infrastructure upgrades, etc)
• Develop and drive programs to improve engineering productivity, effective onboarding, continuous improvements, etc.
• Help develop and deploy Engineering playbooks for the distributed teams working in hybrid mode (How we make things, how we operate, and how we function as a team).

What we're looking for

• Bachelor's degree in Technology, Engineering. MBA/Management degree (preferred)
• 10+ years of technical program/product management experience or software engineering, systems engineering experience in a product-focused company. 3+ years in leading & managing portfolio
• Track record of program management during all phases of software development (microservices, open source custom development) from annual/quarterly planning to kick-off to release planning to GTM/delivery, expertise in working with ambiguity, & ability to give clear directions to teams.
• Strong customer & people empathy, sound judgment (balancing short & long-term business needs, trading off between costs, risk, benefits), & obsession with quality, reliability & correctness.
• Ability to engage in technical discussions with engineering, product and operational teams and to make technology-related product decisions.
• Engineering background and capability to build small tools to automate mundane and repetitive tasks. Expertise in JIRA customization/automation enhancing progress tracking & reporting
• Ability to identify & drive internal and external process improvements across multiple teams and functions across the organization.
• Experience operating autonomously and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones.
• Exceptional critical thinking & analytical skills and the ability to make informed & fast decisions related to technology solution design and direction. Demonstrated experience in 'owning' and driving data-driven decisions (data analysis skills are key for this role).
• Strong written and verbal communication skills, building strong relationships with stakeholders and teams across the organization.

Bonus points

• Experience in eCommerce and SaaS, B2B2C domain
• Coding experience/background

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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