Back to jobs

Customer Strategy & Programs Lead

Customer Strategy + Programs Lead

Narvar is growing! We are hiring a Customer Strategy + Programs Lead to help scale our platform, product and industry expertise. You are a person who is self-motivated, scrappy, and willing to learn and take action. You are naturally curious - with an “always learning” mantra. You are customer obsessed, with a passion for empowering internal and external customers and love the challenge of finding what will help them the most! 

As a Customer Strategy and Programs Lead, you will play a pivotal role in aligning our business objectives with customer success strategies. This individual will be charged with delivering customer success strategy enablement, while also driving quantifiable, measurable and winning strategies across the Narvar Customer Org. This role is ideal for a seasoned professional with extensive experience in eCommerce, consulting, consumer logistics, or related industries. You will leverage your expertise to craft and execute scalable programs that drive product and feature adoption, optimize customer experience, and enhance client relationships.

Day-to-day

  • Be a Narvar product and retail industry expert! Drive learning and expertise across the Narvar Customer organization, and with Narvar retailers 
  • Develop and implement scalable programs aimed at driving product and feature awareness, adoption, and customer satisfaction. Use data-driven insights to monitor effectiveness and identify areas for improvement.
  • Establish KPIs to track the success of customer strategies and programs, partnering with Customer Operations to provide reporting and feedback to leadership
  • Serve as a strategic advisor to the Customer Success team and clients, offering insights and benchmarks that align with our platform capabilities and client needs.
  • Identify Narvar Best Practices within each of Narvar’s product lines and build programs to drive awareness of strategies and ultimately, help Narvar retailers drive ROI from the Narvar platform 
  • Keep an eye on major industry trends and be able to identify and advise Narvar + clients on opportunities created by those disruptions, and 



What we're looking for

  • BA/ BS degree required
  • Minimum of 5-7+ years of industry experience in ecommerce, logistics, retail technology; preferably at a consultancy or with a consulting background, or in a strategic function within a retailer 
  • Domain knowledge of retail, e-commerce, or logistics is a must
  • Master multitasker and can juggle multiple projects simultaneously with outstanding attention to detail
  • Familiarity with Looker, Tableau or similar data visualization tools - especially in using tools to drive insights and business outcomes. Bonus points for experience in building benchmarks using platform data
  • Enjoy working in a fast-paced environment and have strong project management and communication skills with an entrepreneurial mindset
  • Superb client-facing skills and radiate enthusiasm, high energy, poise, and confidence
  • Articulate the value proposition of a technology platform to meet client needs
  • Comfortable collaborating with both technical and business teams
  • Meets customer needs through solution-oriented and forward thinking
  • Previous start-up experience strongly preferred

 

Why Narvar? 

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1400+ + other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

#LI-Remote

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. 

Narvar Pay Range

$130,000 - $170,000 USD

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. 

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Education

Select...
Select...
Select...
Select...
Select...

Select...
Select...
Select...
Select...
  1. Washington State
  2. Texas
  3. New York
  4. New Jersey
  5. Georgia
  6. California
  7. Colorado
  8. Pennsylvania
  9. Massachusetts
  10. Illinois
  11. Ontario Province
  12. British Columbia Province

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Narvar’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.