Senior Product Manager, Track

Narvar is growing! 

We are hiring a strong Senior Product Manager who has proven experience in building best-in-class SaaS products and features. You will be an integral part of a team that is helping drive the next wave of Narvar’s growth. This role will lead our Track product line, evolving our existing roadmap, finding new ways to compete in our ecosystem, and leveraging AI and next-gen optimization tools to drive higher customer ROI. Track is Narvar’s most recognized consumer-facing solution, used by more than 100M consumers annually across Narvar’s 1400 retail customers.  

We’re looking for someone who has experience building and driving the adoption of features in SaaS applications while having a keen eye for intuitive consumer-facing workflows. The candidate has independently led projects from idea to pilot usage, iterating on feedback to eliminate friction and help users accomplish the job to be done. This role will work closely with product managers of senior and junior levels. 

Day-to-day

• Serve as a subject matter expert on our Track product, while exhibiting confidence in explaining Narvar’s entire product suite, including messaging and returns
• Work with Engineering and Design to deliver a world-class experience customers love
• Partner with cross-functional stakeholders to build Track’s roadmap 
• Specify, prioritize, and communicate product specs, using PRDs that contain user stories, business rules, flows, interaction design guidance, and use cases
• Use customer & market research, user feedback, customer usage, and competitive analysis to identify new product opportunities and enhancements
• Leverage your data skills and reporting tools to identify important trends, feature opportunities, and product metrics that forward business goals
• Work with clients to gather requirements, iterate on product features, and generally enforce our role as a valued business partner
• Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them
• Collaborate with other product managers to ensure consistency and compatibility across all Narvar products

What we’re looking for:

• Data Savvy: Proven ability to analyze metrics and use data to inform strategic decisions and product iterations

• Expertise: Demonstrated success in managing third-party integrations and driving ecosystem growth

• Design Sensibility: A keen eye for great design and the drive to deliver products that offer seamless, intuitive user experience

• Experience: 5-7 + years of product management experience in consumer applications, with a background in retail technology, eCommerce, or CRM

• Collaboration & Communication: Excellent skills in working with internal teams to articulate product vision and strategy

• Education: Bachelor’s degree in Business, Marketing, Computer Science, Economics, or a related field—or equivalent practical experience

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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