Back to jobs
New

Senior Project Manager

Remote - Canada

Narvar is growing! We are seeking a skilled Sr. Project Manager with expertise in managing strategic and enterprise implementation projects, and a strong customer advocate with industry knowledge. 

As a Senior Project Manager at Narvar, you will be instrumental in driving the successful end-to-end implementation of our solutions for our most strategic and enterprise-level retailers. You will lead complex, multi-faceted projects, ensuring a seamless customer experience from initial kickoff through post go-live support. Your expertise in project management methodologies, combined with your ability to navigate technical discussions and manage diverse stakeholder groups, will be key to maximizing time to value for our customers and strengthening Narvar's position as a trusted partner. You will also contribute to evolving our best-in-class Professional Services practices.

Day-to-day

  • Manage highly complex, global, multi-brand, and multi-region projects end-to-end for our Strategic and Enterprise retailers, including comprehensive kickoff, detailed requirements-gathering, meticulous project planning, proactive risk and stakeholder management, precise milestone tracking, through to successful launch and post go-live hypercare support.
  • Lead cross-functional teams formed to onboard customers, including customer engineers and carrier engineers, and drive successful end-to-end delivery of projects, ensuring alignment and accountability.
  • Provide strategic and consultative advice to our customers to ensure successful integration with Narvar’s solutions while maximizing product time to value and adoption.
  • Communicate clearly, proactively, and effectively with executive-level customer contacts and internal teams to establish credibility, manage expectations, and ensure on-time project delivery.
  • Effectively manage escalations and complex scope changes, and lead the implementation of multi-phased projects or programs, including rigorous monitoring of project quality, adherence to timelines, hours allocation, risk mitigation, and performance metrics.
  • Proactively identify and provide innovative workarounds and out-of-the-box solutions where applicable to keep projects on track.
  • Drive continuous improvement within the best-in-class international Professional Services team via comprehensive documentation creation, process enhancements, and fostering an automation mindset.
  • Lead post-launch postmortems for critical knowledge sharing and organizational learning, identifying best practices and areas for improvement.

What we’re looking for

  • 8+ years of experience in customer-facing, enterprise-level software implementation, technical account management, consulting, or systems integration roles, ideally within a SaaS environment.
  • SaaS/Ecommerce/Retail experience is mandatory.
  • Highly organized and disciplined in reporting project progress, changes, and risks to all levels of stakeholders, including executives.
  • Ability to effectively communicate and build strong relationships with both technical and business stakeholders.
  • Deep expertise in managing global, multi-brand, large e-commerce projects, with a strong command of advanced project management principles (phasing, milestone tracking) and a focus on customer experience.
  • Ability to thrive in fast-paced environments, demonstrating exceptional time management, prioritization, and organizational skills while managing multiple complex projects simultaneously with meticulous attention to detail.
  • High accountability as an individual contributor and a key leader within a team.
  • Extensive, customer-centric experience with troubleshooting, post-launch monitoring, and comprehensive go-live support.
  • Executive-level interpersonal, project management, writing, communication, and problem-solving skills, including the ability to influence and negotiate.
  • Confidence in leading technical discussions on API connections, logistics/carrier integrations, and data transformation, and proficiency in reading JSON files (coding not required).
  • Adeptness at building scalable playbooks and processes to significantly improve delivery efficiency and productivity.
  • Experience with retail, e-commerce platforms, order management systems (OMS), inventory management, warehouse management systems (WMS), transportation management systems (TMS), supply chain, or logistics is a significant plus.

 

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, Atlanta, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-Remote

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. 

Narvar Pay Range

$170,000 - $200,000 CAD

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. 

Create a Job Alert

Interested in building your career at Narvar? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...

Vancouver and/ or British Columbia province
Toronto and/ or Ontario province

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Narvar’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.