Back to jobs
New

Staff UX Researcher

Remote - Canada

Narvar is growing! We’re looking for an experienced Staff UX Researcher to take on a pivotal leadership role in shaping an evidence-driven product culture. This is a unique opportunity to solve complex, high-impact problems and redefine the foundational experiences that power Narvar's business for the world's most beloved brands.

In this role, you will be a strategic partner to the R&D leadership. You will be responsible for ensuring that Narvar’s most ambitious initiatives — from the global rollout of our Merchant Experience Platform to our expansion into transactional products — are grounded in deep, actionable customer intelligence. This is a role for a high-autonomy leader who thrives on building systems and influencing product direction through rigorous research and clear, data-backed narratives.

Day-to-day

  • Architect and implement a scalable Research Ops framework from the ground up — including participant recruitment, tool selection, and a centralized insights repository to ensure knowledge is shared, not siloed.
  • Lead the research strategy for the Merchant Experience Platform. You will validate designs during the build phase and lead the post-launch research to ensure a seamless migration for our global retail partners.
  • Partner with product leaders on 0-to-1 initiatives like Agentic Post-Purchase Experience, Track AI, and other new projects. You will conduct early-stage discovery to understand merchant pain points and consumer behaviors that drive revenue.
  • Scale our Design Partnership Program by establishing a direct line to our most strategic retail partners. You will create and manage a customer advisory framework that turns these retailers into co-creators of the Narvar roadmap.
  • Act as a strategic partner to the Senior Leadership, using data-backed insights to challenge assumptions and help shape the product roadmap.
  • Evangelize the value of research across Narvar. You will lead workshops, share insights in public forums, and mentor designers and PMs on how to conduct their own continuous discovery.

What we’re looking for

  • 8+ years of UX Research experience with a proven track record of building or maturing research functions within B2B2C SaaS environments.
  • You have experience building or significantly maturing a research function from scratch. You are comfortable with the “blank page” and know how to prioritize the most impactful work.
  • You have a portfolio that demonstrates success in both launching entirely new product categories and optimizing existing, high-traffic experiences.
  • You are an expert in mixed methods — from ethnographic field studies and longitudinal diary studies to usability testing and survey design.
  • You are comfortable with analyzing data to triangulate qualitative findings without relying on data engineering for foundational insights.
  • You can translate complex research findings into compelling narratives that resonate with C-suite stakeholders, Engineering leads, and Product Managers alike.
  • B2B Context: You understand the unique challenges of B2B research, including navigating “gatekeepers”, recruiting busy professionals, and balancing the needs of the buyer vs. user.


Why Narvar?
We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail’s most renowned brands, Narvar works with GameStop, Neiman Marcus, Sonos, Nike, and 1300+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#LI-GH1

#LI-Remote

Below is the estimated annual salary for this position and does not include the other components that make up a Narvar offer including: annual bonus, equity, and benefits.
The range reflects the minimum and maximum target for new hire salaries for the position across the US. Within the range, individual compensation packages are based on factors unique to each candidate, including but not limited to, skill set, education and certifications, and work location. 

Narvar Pay Range

$200,000 - $220,000 CAD

Please read our Privacy Policy to learn what personal information we collect in connection with your job application, and how we may use and share it. 

Create a Job Alert

Interested in building your career at Narvar? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
  1.  
  2. Ontario Province
  3. British Columbia Province

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Narvar’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.