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Sr Product Manager, Patient Experience

US Remote

POSITION TITLE: Senior Product Manager, Patient Experience

Position Summary

The Senior Product Manager will be responsible for defining and optimizing the digital and operational experience across various user touch points with Natera. This is an individual contributor role that will focus on the patient’s billing experience, solving key pain points for the patient, our patient support teams, and other billing operations teams. 

This role will partner with key stakeholders across Natera to drive the strategy and roadmap to guide and support millions of Natera patients through their billing experience. Key business partners that the Sr. Product Manager will work with include: billing, operations, commercial product, platform/technical product, engineering, clinical, marketing, customer support, and sales teams.

The Senior Product Manager will work extensively with cross-functional teams to define requirements, build new features, and implement patient experience improvements that will make it easy for patients to understand and pay their bill, a key area of focus for Natera.

If you enjoy moving quickly, accomplishing aspirational goals in an ever changing environment and working on truly impactful products, this role is for you.

Primary Responsibilities

  • Drive product strategy, prioritize features, and define requirements for the digital patient billing experience in conjunction with stakeholders across different functional groups within Women’s Health, Organ Health and Oncology businesses. 

  • Collaborate with SMEs across Natera to identify and plan for operational changes driven by new platform and feature launches.

  • Partner with the project manager, business analyst, UX designer, engineers and QA to deliver seamless user experiences that meet both business and user needs.

  • Drive projects from inception and discovery to delivery and post-launch support

  • Provide detailed requirements (PRDs, user stories, user flows), prioritize backlogs, participate/facilitate scrum ceremonies and help define technical solutions with on-shore and off-shore scrum teams. 

  • Define and track KPIs to uncover future product opportunities; analyze relevant data to drive decision-making

Qualifications

  • 5+ years of experience in digital product management; previous experience in healthcare, healthtech,  biotech or billing/payments a plus

  • 1+ years of experience in business operations (e.g., identifying opportunities to streamline end-to-end workflows)

  • 8+ years of professional experience

  • Proven ability to work and influence cross functional teams; effective at building rapport with key stakeholders

  • Prior experience leading and influencing remote engineering teams

  • Excellent communication, presentation, and relationship-building skills.

  • Flexible, and agile; willingness to tackle any type of challenge; highly motivated to roll up sleeves and get work done while also thinking strategically

  • Experience working in an agile development environment; scrum experience a plus

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$120,100 - $160,100 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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