New

Sr Business Systems Analyst, Salesforce (Customer Experience)

US Remote

POSITION SUMMARY:  

Natera immediately needs a Sr. Salesforce Admin/Business Analyst with deep expertise in Salesforce CRM across multiple products (Sales Cloud, Service Cloud, Mulesoft RPA etc.).

PRIMARY RESPONSIBILITIES:

  • Extensive Salesforce CRM expertise with deep understanding of Salesforce capabilities, functionalities, best practices, and experience across multiple products (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
  • Proven ability to analyze and document complex business processes, identify areas for improvement, and design effective Salesforce solutions that align with business goals.
  • Strong skills in gathering, documenting, and managing business requirements, including the ability to translate business needs into technical specifications and user stories for the development team.
  • Proficiency in working with data within Salesforce, including exporting and importing data from a complex schema.
  • Ability to provide improvements on how applications and interfaces are being used.
  • Ability to build and debug complex flows and apex code.
  • Being individual contributor and a Sr. admin. Ability to run proof of concepts with technical teams
  • Knowledgeable in Salesforce security.
  • Excellent communication and interpersonal skills to work effectively with stakeholders at all levels, including facilitating workshops, gathering feedback, and ensuring stakeholder alignment throughout the project lifecycle.
  • Strong ability to build comprehensive training materials to support implemented Salesforce solutions, ensuring end-users are well-

Requirements

  • Hands-on experience with Salesforce platforms such as Sales, Service Cloud, and Product Catalog (CPQ), Order Management, etc.
  • Bachelor’s degree in a technical field or equivalent practical experience
  • At least 8 years of experience in business analysis or related technical fields
  • Proven experience managing end-to-end software development programs across multiple teams
  • Expertise in Agile software development methodologies
  • Strong communication skills for explaining technical concepts to non-technical stakeholders
  • Ability to thrive in fast-paced and constantly changing environments
  • Excellent problem-solving skills with a track record of overcoming project challenges
  • Experience working in cross-functional teams composed of both technical and non-technical members
  • Salesforce Certifications:
  • SF Administrator (required)
  • SF Business Analyst (required)
  • SF Advanced Administrator (preferred)
  • Service cloud experience(Required)
  • CTI and Omni channel experience(Required)
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$110,900 - $138,600 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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