Sr Tools Administrator

US Remote

About the Role

As the Senior Tools Administrator, you will be the subject matter expert for our entire SDLC toolchain, with a focus on the Atlassian Cloud Suite (Jira, Jira Service Management, Confluence, StatusPage) and its integration with GitLab, plus many supporting systems. You will be responsible for the administration, automation, and strategic evolution of these tools to support our agile software development teams operating within a highly regulated healthcare environment. You will be a key partner to engineering, quality, and product teams, ensuring our tools not only boost productivity but also form the backbone of our compliance strategy.

 

Key Responsibilities

  • Manage Jira and Confluence environments, including the design and implementation of scalable workflows, screen schemes, permissions, and custom fields that align with agile best practices and organizational needs.
  • Be a Subject Matter Expert for the Atlassian platform, providing consultative guidance, establishing best practices, and supporting a large and growing user base.
  • Manage other tools in the engineering productivity suite including test management, requirements management, product management, etc.
  • Lead lifecycle management of the Atlassian platform, including evaluating and integrating marketplace add-ons, and managing licenses.
  • Design, build, and maintain robust, bi-directional integrations between Jira, GitLab, and other third-party applications (e.g., Slack, test management tools, CI/CD systems).
  • Develop automation solutions to eliminate manual processes, enforce business rules, validate data integrity, and enhance engineering productivity.
  • Translate complex healthcare regulatory requirements (e.g., HIPAA, GxP, 21 CFR Part 11 principles) into system configurations, workflows, and process controls within Atlassian and related tools.
  • Implement and manage security settings and audit logs to ensure data integrity, confidentiality, and support for internal and external compliance audits.
  • Partner with Quality Assurance and Regulatory Affairs teams. You will be the technical lead responsible for configuring and maintaining tools for requirements management and end-to-end traceability.
  • Provide users with expert-level technical support and consultation, systematically troubleshooting complex issues related to tools, integrations, and workflows.
  • Develop and maintain technical documentation and training materials to empower teams, promote self-service, and ensure consistent tool usage.
  • Create and manage advanced reports and dynamic dashboards to provide teams and leadership with actionable, real-time insights into project status, development cycle times, quality metrics, and other key performance indicators.

 

Required Qualifications

  • Experience: A minimum of 5 years of dedicated, hands-on experience as an Atlassian Administrator, with a proven track record of managing large, complex Jira and Confluence environments, preferably supporting 2,000+ users.
  • Technical Depth: Deep, demonstrable expertise in designing, configuring, and maintaining advanced Jira components, including complex workflows, screen schemes, permission schemes, notification schemes, automation rules, and advanced JQL.
  • Automation & Scripting: Strong, practical proficiency in a scripting language (Groovy for ScriptRunner is highly preferred; Python is also valuable) and significant experience using REST APIs to build and maintain custom integrations between systems.

 

Preferred Qualifications

  • AI: Experience incorporating modern AI tools into engineering productivity workflows and using AI to create solutions.
  • Regulated Industry Experience: Prior experience administering development tools for an organization in a regulated industry such as healthcare, medical devices, pharmaceuticals, or finance. A working knowledge of compliance frameworks like GxP, SOX, or HIPAA and how they apply to the SDLC is a significant advantage.
  • Traceability & Test Management: Experience with dedicated requirements traceability or test case management tools and plugins (Jama Connect, TestRail) and configuring them to support a compliant Verification and Validation process.
  • Certif​ications: Atlassian Certified Professional (ACP) certifications.
  • Broader Ecosystem: Familiarity with integrating Atlassian in an enterprise ecosystem.
  • Agile Methodologies: A strong, practical understanding of various Agile principles and frameworks (e.g., Scrum, Kanban, SAFe) and a proven ability to configure tools to effectively support them at scale.

 

Skills & Attributes

  • Learning mindset: You are passionate about technology, committed to staying up-to-date with the latest industry trends, and comfortable and enthusiastic about learning new tools and technologies as needed.
  • Problem Solver: You are a creative and highly analytical thinker who thrives on deconstructing complex technical challenges and proactively identifies opportunities for process and system improvement.
  • Collaborator & Communicator: You possess exceptional communication and interpersonal skills, and you can effectively work with both deeply technical engineers and non-technical business stakeholders, translating their needs into robust, scalable solutions.
  • Owner & Self-Starter: You exhibit a powerful sense of ownership and accountability. You can work independently with minimal guidance, effectively prioritize a demanding workload from both a support queue and a project pipeline, and drive initiatives from conception to completion.
  • Process-Oriented: You have a systematic, process-oriented mindset and a forward-looking attitude. You are focused on building scalable, maintainable systems and establishing durable best practices, not just implementing one-off fixes.
The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Remote USA

$109,600 - $137,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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