Assoc Dir, Phlebotomy Operations & Training

Position Summary

Natera is seeking an experienced and strategic Associate Director of Phlebotomy Operations & Training to lead the development, training, and operational performance of our national phlebotomy network, including Mobile Phlebotomists, Test Coordinators, In-Office Phlebotomists (IOPs), and Patient Service Center (PSC) teams.

This leadership role will serve as the primary bridge between field-based staff and corporate leadership, ensuring phlebotomy personnel are properly trained, supported, and empowered to provide a consistent, high-quality patient experience. The ideal candidate will bring deep expertise in clinical team management, process management, and scalable training programs. They will play a hands-on role in onboarding, performance coaching, and operational oversight across multiple site types and regions.

Key Responsibilities

Training & Onboarding

• Lead onboarding and certification of new phlebotomy team members, including agents, test coordinators, and IOP/PSC staff.
• Develop role-specific training materials and facilitate sessions to ensure compliance with operational workflows and quality standards.

Program Development & Oversight

• Design, implement, and continuously improve standardized training and competency programs across all phlebotomy roles.
• Maintain training documentation, assessments, and retraining protocols aligned with regulatory and company standards.

Field Operations Support

• Serve as the operational point of contact for assigned PSCs and IOP locations.
• Provide regular coaching, daily support, and troubleshooting for field-based staff, addressing escalations and patient service issues in real-time.

Performance Management

• Collaborate with leadership to review and manage KPIs, including draw volumes, TNP (test not performed) rates, turnaround times, and overall performance quality.
• Support corrective action planning, root cause analysis, and performance improvement initiatives when metrics fall below thresholds.

Compliance & Quality Assurance

• Ensure all phlebotomy staff maintain appropriate licensure and are current with required training in HIPAA and Natera-specific protocols.
• Conduct routine audits and site visits to evaluate quality of service, regulatory compliance, and adherence to SOPs.

Cross-Functional Collaboration

• Work closely with HR, Sales, Logistics, and Field Operations to ensure phlebotomy teams have the tools, supplies, and staffing resources needed to be successful.
• Manage logistics related to equipment, supplies, and setup of new or relocated phlebotomy sites.

Travel

• Travel to PSC, IOP, and Test Coordinator locations as needed (estimated 25–40%) to conduct in-person training, performance evaluations, and operational audits.

Required Qualifications

• 5+ years of experience in a clinical or laboratory operations leadership role
• Proven experience training and/or managing field-based phlebotomy or healthcare staff
• High School Diploma or GED required; Bachelor’s degree in Healthcare Administration, Life Sciences, or related field strongly preferred
• Strong knowledge of clinical compliance standards, quality assurance practices, and patient safety protocols
• Ability to lift and transport up to 50 lbs; comfortable restocking supplies and assisting with physical site setup

Preferred Skills & Competencies

• Strong leadership and interpersonal communication skills; ability to lead diverse teams across geographies
• High attention to detail and organizational skills, with a proactive approach to problem-solving
• Familiarity with mobile phlebotomy logistics, scheduling tools, and electronic requisition systems
• Experience managing KPIs, performance data, and field operations dashboards
• Skilled in using digital tools for communication, training delivery, and performance tracking (e.g., LIMS platforms, MPX or other data systems)

Additional Information

This position may involve access to Protected Health Information (PHI) and will require strict adherence to HIPAA guidelines. Completion of all required privacy and compliance training must be completed within the first 30 days of employment.

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page