Staff Salesforce Architect, Sales & Service Cloud

Austin, TX

The Opportunity

We are seeking an exceptional Staff Salesforce Architect to lead the design and evolution of our Sales Cloud and Service Cloud platforms. In this strategic role, you'll own the technical architecture, govern platform standards, and drive transformation initiatives that impact thousands of users across go-to-market and customer success functions. You'll be our technical authority on Salesforce best practices, scalability, and innovation.

 

What You'll Do

  • Platform Architecture & Governance (35%)

Design end-to-end solutions integrating Sales and Service Cloud; establish metadata frameworks, custom objects, and data models for scalability

Define platform standards, coding guidelines, and integration patterns; ensure compliance with Salesforce Governor Limits and platform constraints

Lead org hygiene initiatives, technical debt reduction, and long-term roadmap evolution

 

  • Solution Design & Implementation (40%

Architect complex workflows, automation, omni-channel, and AI-driven capabilities (Einstein Analytics, Einstein Copilot)

Design secure integrations (MuleSoft, AWS, REST/OAuth) between Salesforce and enterprise systems

Lead implementation of key initiatives (data cloud, person accounts, skill-based routing) from design through production

 

  • Mentorship & Technical Leadership (25%

Guide Salesforce developers and admins; conduct design reviews and architecture validation

Partner with product, business systems, and engineering leadership on roadmap alignment

 

What You'll Bring

 

Required:

  • 10+ years of Salesforce architecture and implementation experience, with deep expertise in Sales and Service Cloud
  • Expert-level knowledge of Apex, Lightning Web Components (LWC), Flows, and SOQL optimization
  • Proven ability to design secure, scalable integrations (REST APIs, OAuth, SSO, MuleSoft)
  • Experience architecting multi-org, multi-cloud solutions in enterprise environments
  • Strong knowledge of Salesforce Governor Limits, performance optimization, and data modeling

 

Preferred:

  • AWS, MuleSoft, or Heroku integration experience
  • Experience with Einstein Analytics, Einstein Copilot, or AI-driven Salesforce capabilities
  • Salesforce Certified Application Architect or System Architect (or both)
  • Healthcare or regulated industry experience

 

Knowledge, Skills & Abilities

  • Strategic Design: Ability to balance innovation with pragmatic delivery; make trade-offs between technical perfection and business velocity
  • Security Mindset: Deep understanding of data governance, OAuth, SAML, multi-tenancy, and compliance frameworks
  • Executive Communication: Translate technical architecture into compelling business value for C-suite and product stakeholders
  • Mentorship: Ability to elevate team capability through code review, design collaboration, and knowledge sharing

 

Why Join Natera

  • Impact: Work on healthcare technology transformations that directly improve patient outcomes
  • Scale: Lead large-scale transformation (Sales & Service Vision 2026) across 8 product delivery teams
  • Growth: Invest in cutting-edge tools (AWS, Salesforce Data Cloud, AI/ML)

 

Compensation & Benefits

Natera offers competitive compensation including base salary, performance bonuses, and equity. Comprehensive benefits include health insurance, 401(k) matching, flexible PTO, professional development budget, and more.

 

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Austin, TX

$152,800 - $191,000 USD

OUR OPPORTUNITY

Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives.

The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program!

For more information, visit www.natera.com.

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.

If you are based in California, we encourage you to read this important information for California residents. 

Link: https://www.natera.com/notice-of-data-collection-california-residents/

Please be advised that Natera will reach out to candidates with a @natera.com email domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously, and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams 
- FBI Cyber Crime resource page 

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