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After Issue Intern - Summer 2026

Addison, TX; Montpelier, VT

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

At National Life Group, we are reimagining how we serve customers and agents by enhancing experiences, streamlining operations, and leveraging data for smarter decisions. Our mission is to activate, engage, and connect with buyers and sellers to boost production, strengthen relationships, and foster meaningful, purpose-driven connections that provide peace of mind.

The After-Issue Intern will collaborate across teams to support AI-driven initiatives, develop performance metrics, and analyze adoption and engagement, gaining hands-on experience in customer experience, operational strategy, and enterprise transformation while contributing insights that shape success.

This position currently offers an onsite work schedule, with the expectation that you are in the office four days per week during onsite core days. Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

  • Rotate across teams to understand post-issue support and experience delivery
  • Present insights and recommendations in written, verbal, and presentation forms to guide strategy
  • Analyze customer and agent interactions to identify improvement opportunities
  • Execute improvement initiatives across after issue departments

Minimum Qualifications

  •  Interest in customer experience, operations, and data analysis
  •  Strong communication and analytical skills
  • Collaborative and comfortable working with cross-functional teams
  • Highly reliable, engaged and possess a service attitude
  • Proactive in identifying opportunities and sharing ideas
  • Curious and eager to learn across multiple functions

Preferred Qualifications

  •  Experience working with data (academic or practical) is a plus 

Program Highlights 

  • 10-week paid internship with formal orientation and onboarding
  • Networking opportunities with peers and leaders throughout the summer
  • Cross-Departmental group project focused on an enterprise-wide solution presented at company-wide event
  • Presentation skills coaching sessions
  • Learning opportunities throughout program
  • Access to mentors (former program participants)

Base Pay Range.  The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range

$19 - $28 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604

 

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