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Claims Specialist Training Program - Starting Summer 2026

Addison, TX; Montpelier, VT

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

 

Role Summary

Kickstart your career in Claims with our U-Excel comprehensive Claims Specialist training program. Join our team to learn how to review, analyze, and process claims with accuracy and compassion. You’ll help deliver on NLG’s promise to our policyholders by ensuring timely and fair resolution of claims, supporting our mission of customer care, protecting the company’s financial strength, and building long-term trust.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.  Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

 

Essential Duties and Responsibilities

  • Review and verify claim submissions for completeness, accuracy, and required documentation.
  • Analyze claim information under supervision to determine eligibility and appropriate next steps.
  • Document case details thoroughly and accurately in claims systems to ensure timely processing and benefit payment.
  • Communicate with claimants, beneficiaries, agents, and internal partners by phone, email, or mail to gather information and provide updates.
  • Resolve routine claims-related questions using sound judgment and established guidelines.
  • Manage a caseload of claims appropriate to training level, ensuring effective organization and timely follow-up.
  • Participate in ongoing training to learn claims processes, tools, and systems, while building insurance product knowledge.
  • Stay current with company policies, regulatory requirements, and industry best practices.
  • Commit to professional development by engaging in industry learning opportunities and working toward relevant designations.

 

Minimum Qualifications

  • Bachelor’s degree preferred or 2 years of relevant financial and/or industry experience.
  • Action-Oriented: Actively navigate ambiguity and challenges, handle tough situations, and maintain a can-do attitude.
  • Courage: Tackle tough assignments, face difficult issues, and challenge the status quo.
  • Customer Focus: Find reward in helping people and providing excellent service.
  • Decision Making: Make sense of complex information, critically evaluate, and create solutions.
  • Resiliency: Adapt quickly to new information and processes, and bounce back from setbacks.
  • Effective Communication/Interpersonal Savvy: Clearly convey messages verbally and in writing, demonstrating strong listening skills.
  • Situational Adaptability: Flexibly adapt to people and situations, using appropriate empathy.
  • Attention to detail, conflict resolution, business writing, and critical thinking.

 

Benefits

 

Base Pay Range.  The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Hourly Pay Range

$50,625 - $74,250 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604

 

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