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Continuous Improvement Analyst

Addison, TX; Montpelier, VT

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

We are looking for a meticulous, analytical, and team-oriented Continuous Improvement Analyst to join our Business Architecture team, reporting to the Director – Product Development Operational Readiness.   You will be responsible for evaluating new product development, automation and process improvement opportunities within operations. By collaborating with subject matter experts (SME’s) and stakeholders across the business, you will partner to perform detailed discovery work needed to derive actionable plans for effective execution.

In this role, you will evaluate current state business processes across the value chain from pre-sale to policy disposition.  Your goal will be to determine and document the impact of the proposed change and to collaborate with business SMEs on process design that minimizes value erosion and maximizes value creation while maintaining the integrity of the operating model and without degradation of processing efficiency.

The outcome of this effort will inform business requirements that ultimately drive the time and cost axis for implementation. The development, testing and implementation of technical and business solutions will be supported by other members of Business Architecture.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.  Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

  • Collaborate with business SMEs to assist the product development team with process analysis and design activities. This aims to facilitate faster time to market while maintaining the integrity of the operating model and ensuring processing efficiency.
  • Assess the operational impacts of regulatory changes on affected processes across the value chain. Develop proposals to modify processes that minimize the negative effects of regulatory changes on customer experience and processing efficiency.
  • Assist the business in identifying and analyzing opportunities for process improvement and/or automation by focusing on unnecessary complexity and finding better way of working to deliver greater value and efficiency.
  • Lead workshops with key stakeholders to generate ideas, demonstrate an understanding of upstream and downstream impacts, and identify innovative solutions.
  • Use process visualization and quantitative analysis to effectively communicate gaps and opportunities in current processes.
  • Identify key success measures for any changes implemented. Create workflows, dashboards, or Excel reports to track these measures and provide greater visibility for the business as needed.
  • Monitor the results of implemented changes to ensure that business outcomes are achieved and report on the effectiveness of these changes.

Minimum Qualifications

  • Bachelor’s degree in business process management, business administration, industrial engineering management or related field.
  • 3-5 years business process engineering or process improvement experience
  • Life & Annuity insurance experience required 
  • Excellent understanding of business process mapping and modeling techniques with a focus on driving business outcomes
  • Lead working sessions with a wide group of stakeholders leveraging to grasp the situation and facilitate complex problem solving
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of supplier partners, senior managers and subject matter experts
  • Exercise sound judgment and independent thinking in decision making while balancing need for collaboration within a team
  • Strong analytical including a thorough understanding of how to interpret business needs and translate them into operational requirements
  • Demonstrate a healthy curiosity and passion to continually learn and improve business acumen
  • Proficient user of Microsoft Office (Excel, Word, Outlook and PowerPoint)

Preferred Qualifications

  • CBPP certification
  • Lean Six Sigma certification
  • LOMA ALMI or FLMI certification

Benefits

Base Pay Range.  The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Salary Pay Range

$82,500 - $121,000 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604

 

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