Back to jobs
New

Business Solutions Delivery Manager

Addison, TX; Montpelier, VT

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Please note that we do not offer visa sponsorship for this position.

Role Summary

The Business Solutions Project Delivery Manager is a member of the Business Architecture team responsible for the successful delivery and integration of new products, services, systems or processes for projects of small to medium scope.

This role works closely with cross-functional teams including IT, PMO and business units to translate organizational strategy into actionable plans. In close collaboration with stakeholders and internal partners the Delivery Manager will support the definition of the purpose statement, guiding principles, success metrics and business capabilities that serve as inputs to the project scope and solution design.

This role may participate in soliciting a request for proposal and related vendor due diligence needed to select a supplier partner. Whether the preferred solution is a buy or a build the Delivery Manager is responsible to ensure that chosen solution aligns to the customer value proposition underpinning the business goals.

Once the solution has been identified the Delivery Manager plays a key role in establishing the detailed project plan that informs both timeline and budget. This may require inputs from multiple supplier partners and/or various project teams to create a comprehensive plan. This role will work closely with PMO to capture business requirements and resources needed to develop, test and implement the solution.

In summary, the Delivery Manager will engage with stakeholder groups and supplier partners to ensure that business goals are understood, the project plan reflects what must happen to achieve the goals and execution of the plan meets quality standards, delivered on time and within budget.

This position currently offers an onsite work schedule, with the expectation that you are in the office four (4) days per week during onsite core days.  Our current onsite core days are Monday, Tuesday, Wednesday, and Thursday.  The work schedule type and core days are subject to change with advance notification and manager discretion.

Essential Duties and Responsibilities

Plays a primary role representing business interests throughout the full delivery lifecycle from concept and planning through execution and final delivery.

Stakeholder Management:

  • Participate in defining the purpose statement, guiding principles and success metrics for the project.
  • Engage stakeholders to define business capabilities needed to achieve business goals distinguishing those that are a must have from those that are nice to have.
  • Support the convergence of divergent thinking ensuring alignment to business goals.
  • Apply the guiding principles and success criteria to guide and influence decisions.
  • Establish a regular cadence for communication and status updates.
  • Leverage Business Process Analysts to evaluate existing processes and collaborate with business unit to identify opportunities to optimize efficiency and effectiveness.
  • Support change management activities as required.

Project Planning:

  • Participate in defining business focused selection criteria in support of request for proposal (”RFP”) and vendor due diligence efforts and work with business unit to formulate questions for each criteria.
  • Collaborate with PMO and IT to break down business capabilities into components and outcomes that will inform the business requirement document.
  • Ensure that project scope aligns to the business goals.
  • Participate with internal and external partners to co-design elegant solutions.
  • Support the creation of detailed project plans, milestones, timelines and capacity plans.

Project Execution:

  • Lead day-to-day project activities as key decision maker, providing continual guidance to the development and testing teams.
  • Maintain a high standard of quality in project delivery by ensuring that deliverables meet business requirements and technical specifications.
  • Provide sign off that deliverables meet the acceptance criteria.
  • Participate in the identification and assessment of project risk. Develop mitigation plans and proactively address potential challenges to maintain project momentum.
  • Collaborate with PMO to build monitoring and oversight into the governance structure tracking progress against deliverables, reviewing performance metrics and identifying potential issues.

Post Delivery Support:

  • Work with IT to ensure a structured handover process for ongoing support including knowledge transfer and incident management.
  • Maintain stewardship of the systems supporting optimization and general maintenance activities.
  • Shepherd the exploration of continuous improvement opportunities, regulatory change, new service offerings etc.

Minimum Qualifications

  • Bachelor’s degree in business, finance, computer science, information systems or other related fields
  • Minimum five (5) years of experience in product management and/or technology integration with a proven track record of delivering medium to large scale transformations in complex, cross-functional organizations
  • Strong interpersonal skills with a focus on rapport building, active listening and appreciative inquiry building trusted relationships with stakeholders and partners
  • Willingness to dig deep and develop working knowledge of business operating model, processes and enabling technology
  • Strong analytical skills with the ability to interpret data and trends, diagnose problems and recommend action plans to resolve issues
  • Experience writing business requirements
  • Highly skilled in communicating information concisely and effectively to internal/external partners and stakeholders
  • Demonstrated ability to perform a retrospective analysis, learn and apply the knowledge to improve business performance
  • Demonstrated ability to recognize risk and develop mitigation strategies
  • Proven track record of making timely decisions based on facts, circumstances and needs of the business
  • Display rigor, persistence and positivity in a highly collaborative atmosphere

Preferred Qualifications

  • Master’s degree in business, finance, computer science, information systems or other related fields
  • Life & annuity industry knowledge
  • Project Management Professional (PMP) certification
  • Professional SCRUM Product Owner (PSPO) certification
  • Six Sigma certification

Benefits

Base Pay Range.  The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors.  The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

Salary Pay Range

$91,875 - $134,750 USD

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

Social Media Policy

Site Disclosure and Privacy Policy

National Life Group

1 National Life Dr

Montpelier, VT 05604

 

Create a Job Alert

Interested in building your career at National Life Insurance Company? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Education

Select...
Select...
Select...
Select...
Select...
Select...
Select...
Select...
Are you open to relocating to Montpelier, VT or Dallas, TX area(s) if you don’t currently reside there? *
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in National Life Insurance Company’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.