Job Application for Resident Experience Director at National Lutheran Communities & Services

tags.new

The Village at Orchard Ridge – Where Purpose and Connection Shape Every Moment!

Job Type: Full-Time
Shift: Days
Salary Range: $93,600 – $114,400 per year (Final offer based on your unique skills, experience, and professional background)

At The Village at Orchard Ridge, our mission is to create a vibrant, welcoming environment where residents experience the highest quality of life. As Resident Experience Director, you will lead programs and initiatives that make each day engaging, meaningful, and memorable for our senior community.

Why You’ll Thrive Here

Meaningful Impact: Design and oversee enriching activities, wellness initiatives, and programs that nurture resident well-being and happiness.
Community Engagement: Collaborate with residents, families, and team members to build an inclusive, joyful atmosphere centered on authentic connection.
Professional Growth: Access ongoing training, leadership development, and robust support to advance your career and skills.
Supportive Culture: Bring your passion for senior living to a team that values each member’s strengths, ideas, and dedication.
Competitive Compensation: Enjoy rewards and benefits that reflect your commitment and expertise.

What We’re Looking For

Bachelor’s degree in Gerontology, Behavioral Health, Activities/Recreation, or related field preferred
Experience working with older adults in a senior health-care setting (group home skilled nursing facility or adult day care) or equivalent combination of education and experience is preferred
Supervisory and management experience required, in health care environment is preferred
Strong computer skills in Microsoft Office Suite
Must be able to work flexible hours to assist with Manager On-Duty responsibility
Must be able to relate to residents, families, customers and team members in a courteous and diplomatic manner under all circumstances
Must possess strong written and oral communication skills; and ability to maintain strict confidentiality
Strong sense of urgency managing daily workload and responding to phone calls and emails
Build strong interpersonal relationships with internal and external team members.
Demonstrate a compassionate attitude and dedication towards achieving goals of meeting resident/guest needs
Excellent problem solving and critical thinking skills
Multi-task and problem solve with a professional and positive demeanor
Must be able to prioritize, demonstrate excellent attention to detail and effective organizational skills
Proficient working independently as well as part of a team in a fast-paced environment
Must have a commitment to providing excellent customer service and be professional on the phone, in person and in written communication
Proficient in Microsoft Office Suite, e-mail and shared office calendar

What You’ll Do

Resident Engagement & Programming

Lead and inspire team members to create and facilitate a diverse calendar of engaging events, activities, and initiatives for residents.
Collaborate with other departments on special events, community celebrations, and enrichment opportunities.
Gather feedback and assess resident satisfaction, adjusting programs to meet evolving interests and needs.
Ensure all activities and programs reflect the highest standards of safety, inclusivity, and quality.

Leadership & Collaboration

Recruit, train, and supervise Life Enrichment and Engagement staff, supporting their growth and development.
Schedule and coordinate team coverage to ensure seamless delivery of services.
Foster a positive work environment, providing guidance, support, and regular feedback to team members.
Build relationships with residents, families, and partners to enhance community life and foster lasting connections.

As part of National Lutheran Communities & Services, we offer comprehensive benefits to support your well-being and growth:

Enjoy Great PERKS and BENEFITS

Earn up to 5 weeks of PTO your first year!
403(b) retirement plan with employer matching
Medical, dental, and vision insurance options
Employer-paid life and disability insurance
Pet insurance for your furry companions
Team member recognition, discounted meals
Up to $4,000 in annual tuition reimbursement

Join The Village at Orchard Ridge, where you’ll empower residents to live fully and contribute to a vibrant, caring community.

Apply today and help us make every experience extraordinary!

Create a Job Alert

Interested in building your career at National Lutheran Communities & Services? Get future opportunities sent straight to your email.

First Name

Last Name

Preferred First Name

Country

Phone

Location (City)

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

School

Select...

Degree

Select...

Discipline

Select...

LinkedIn Profile

Are you legally authorized to work in the U.S.?

Select...

Are you at least 18 years old? (if no, you may be required to provide authorization to work)

Select...

Have you worked for this company before?

Select...

Do you have any relatives employed by this organization?

Select...

Name of relative (if applicable):

List any work-related certifications or licenses you currently possess.

Salary Requirements

Please indicate the type of employment you are seeking (e.g., full-time, part-time, or PRN)

Were you referred by a current team member? (If yes, please type the full name. If no, type N/A)

For the purposes of verifying information on this application, have you ever worked or attended school under a different name at any of the organizations listed?

Select...

Have you ever been convicted of a crime within the last 7 years that has not been expunged, sealed, pardoned, annulled, statutorily eradicated or dismissed upon condition of probation? You are not required to disclose sealed or expunged recorded of conviction or arrest or expunged juvenile records of conviction or arrest.

Select...

If your answer is yes, please provide a detailed explanation. If your answer is no, simply indicate "N/A.

SMS Consent: Do you agree to receive mobile messages from National Lutheran in relation to this job application? Message frequency varies. Message and data rates may apply. Reply STOP to opt-out of future messaging. Reply HELP for help. View our Privacy & SMS Policy: Notice-of-Privacy-Information-Practices-SMS-Communications-10DLC-Compliance-2025-05.pdf

Select...

I understand employment with this Company is also contingent on my providing sufficient documentation necessary to establish my identity and eligibility to work in the United States. If employed, I understand that as a condition of employment that I may be required to agree to sign a non-solicitation, non-disclosure, and/or other similar agreements. I also agree to notify the organization during pre-employment process of any non-solicitation, non-disclosure, and/or other similar agreements that I may have already signed with current and former employers. I expressly understand and agree that, if employed, my employment having no specified term, is based upon mutual consent and may be terminated at-will, with or without cause, by either party (Company or me) without prior notice to the other, unless otherwise prohibited by law. I understand that no representation, whether oral or written, by any representative or agent of Company, at any time, can constitute an implied or express contract of employment. I further understand no representative or agent of Company has authority to enter into an agreement for employment for any specified period of time or to make any change in any policy, procedure, benefit or other terms or condition of employment other than in a document signed by an authorized representative. I understand that the technical processing and transmission of the application, including my personal information, may involve (a) transmissions over various networks, including the transfer of this information to the United States and/or other countries for storage, processing and use by Company, its affiliates, and their agents; and (b) changes to confirm and adapt to technical requirements of connecting networks and devices. Accordingly, I agree to permit such parties to make such transmissions and changes and hereby provide the necessary consent the same.

Select...

I understand, where permissible under applicable state and local law, I may be subject to a pre-employment medical clearance after receiving a conditional offer of employment, and must meet the qualifications for the position, with or without reasonable accommodation, before being permitted to commence with work Company. I understand where permissible under applicable state and local law, I may be subject to a pre-employment background check after receiving a conditional offer of employment to investigate my criminal background and other matter related to my suitability for employment.

Select...

I hereby certify that the information given by me is true in all respects. I authorize Company and its representatives to contact my prior employers and others (with the exception of my current employer, only if I have marked "May we contact your present employer" on this application as "No") for the purpose of verification of the information I have supplied and release same from any liability resulting from the information released. I authorize employers, schools and other persons named on this application to provide any information or transcripts requested.

Select...

NLCS Applicant Demographic & EEO Questions

We value diversity and are committed to fostering an inclusive, respectful workplace. National Lutheran Communities & Services is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, Veteran status, or any other status protected by applicable law.

Please note that demographic information is collected solely in aggregate for reporting and compliance purposes. This information is not associated with your individual application and does not influence hiring decisions in any way.

Gender

Select...

Veteran Status

Select...

Disability Status

Select...

How do you identify your racial or ethnic background?

Select...

Resident Experience Director

Apply for this job

NLCS Applicant Demographic & EEO Questions