IT Service Desk Technician Intern - Fall/Winter 2025

OVERVIEW

A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide. 

Across our organization, we’re building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.

Program Duration: October 6th, 2025 - April 17th, 2026

INTERN WILL LEARN AND BE EXPOSED TO: 

In this role you will be the first point of contact to support staff and the technology they use at NPR, from business applications to network connectivity, broadcast and podcast production. You will provide staff with training and troubleshooting assistance at the application and hardware level. This role works closely with other technology teams to support our tools and services so that technology issues are addressed quickly.

The ideal candidate will have the desire to enter into the IT Operations fields and have relevant coursework or IT Support experience. You will work as part of the IT Operations team to support NPR staff and the technology they use.  The internship will focus on resolving issues with applications, hardware, accounts, and connectivity in an enterprise IT environment as well as helping with reporting and projects.

Interns will have the opportunity to experience & support the work of the team in the following areas...

• Provide end-user support to resolve technical incidents for staff working in-person and remotely
• Diagnose issues with computers, mobile devices, and peripheral hardware
• Diagnose issues with network connectivity over ethernet, wireless, and VPN
• Troubleshoot applications on PC, Mac, mobile
• Manage accounts for mail, telecom, and access controls
• Administer user and computer accounts using Active Directory, Azure, Exchange Admin Center, Okta
• Monitor, triage, and take ownership of support incidents
• Assist in building PCs, installing applications, testing, maintaining, and supporting PCs, mobile devices, and peripherals
• Provide creative troubleshooting and support for applications and production systems
• Responds to service requests within required Service Level Agreement
• Collaborate with other teams to support local infrastructure and services and assist with projects
• Address system outages by following appropriate escalation path
• Perform periodic audits of equipment, access, and accounts
• Correspond with internal NPR clients and departments
• Create knowledge base articles for repeatable processes
• Adhere to Service Desk policies and procedures and all organizational security standards
• All work of the intern is to be performed under the close supervision of the host team.

A strong internship candidate for this role might have…

• Familiarity with Microsoft Office
• Basic computer hardware, application, OS, and mobile troubleshooting skills
• Exceptional customer service/interpersonal skills
• Excellent verbal and written communications skills
• Ability to operate in a deadline driven environment and successfully prioritize multiple responsibilities
• Must be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same
• Self-Starter, detail oriented, with strong organizational skills especially as it pertains to process execution, testing, following policy and procedures
• Prior Service Desk experience or equivalent education/technical training is a plus

APPLICATION REQUIREMENTS

• Resume 
• Cover Letter

EDUCATION

• Must be a current student in an accredited degree program or a recent graduate of no more than 12 months from the month of the start of the internship. Ideal candidates are working towards degrees in –
  Information Technology (IT), Computer Science, Information Systems (IS), Cybersecurity, Networking, Systems Administration, Media Technology/ Digital Media, Data Analytics.

WORK LOCATION

• On-site: This is an on-site role based in Washington, DC .

JOB TYPE

• This is a temporary (28-week) full time internship.

COMPENSATION

• Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $20.00 per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for internships across all US locations.
• Benefits: NPR provides interns with multiple benefits and amenities. Interns receive immediate eligibility to contribute electively to a Principal 403(b) retirement plan and access to the Transit Flexible Spending Account for commuter benefits. Interns working out of DC HQ enjoy free access to on-site Cigna medical providers, no cost fitness center access, as well as bike facilities and garage parking available onsite. Interns can access the Employee Assistance Program which provides confidential counseling services as well as Business Travel Accident coverage and Global Guardian membership and they also qualify for Signal Financial Federal Credit Union membership. NPR interns who work 30 or more hours per week are eligible for holiday pay. This includes pay for the company’s 10 observed holidays plus one floating holiday per year. Interns automatically earn 3.08 hours of sick leave each pay period without any waiting time restrictions and can utilize paid administrative leave as necessary. Interns have access to professional development opportunities and can benefit from flexible work hours and telecommuting options.

SCHEDULE

• Monday - Friday: 8-5 or 9-6 (1hr lunch)
• Possibility of weekend shifts or evening shifts coverage (2-11pm)

Applications close on Monday, June 30th at 11:59 pm ET.

Does this sound like you? If so, we want to hear from you.

CLOSING COMPLIANCE STATEMENTS

Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.

NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.

If you are a person with a disability needing assistance with the application process, please reach out to employeerelations@npr.org.

You may read NPR’s privacy policy to learn about how NPR may handle information you submit with any application.

Want more NPR? Explore the stories behind the stories on our NPR Extra blog. Get social with NPR Extra on Facebook and Instagram. Find more career opportunities at NPR.org/careers.