Back to jobs
New

Customer Specialist

Reno, Nevada, United States

About Us

Since our founding in 2011, Nature’s Bakery has been baking better-for-you snacks to nourish families and enable them to thrive.  We believe that the choice to snack healthier should be an easy and desirable one.  Today, we are a top 10 granola and snack bar brand, with approximately 500 employees baking soft-baked snacks with real, recognizable, and wholesome ingredients, such as whole grains and sun-ripened fruits.

Our marketplace success led us to join forces with KIND to create a health and wellness platform within Mars, Inc.  While continuing to operate as a standalone company, we are now part one of the most well-regarded consumer goods company in the world.  That independence allows us to remain an agile, insurgent brand committed to our brand purpose and founding.

Nature’s Bakery is a fast-growing company with a bright future ahead.  We have achieved great things, and there is more opportunity for growth both on the digital and retail shelves, through expanded distribution with existing and new retail customers.  To achieve our aspirations, we are expanding our team of growth-minded, nimble, and entrepreneurial individuals who like to roll up their sleeves and get things done. We think like owners, act like operators. 

So, come join us to create a world of snacking that is both good, and good for you.

About The Role

The Customer Specialist is the point of contact for all customer inquiries.  Developing and maintaining high quality customer relationships is key to the role and is integral to the success of the team.  The Customer Specialist is responsible for accurate order entry and invoicing which relies heavily on utilizing our ERP system and other online platforms.  The individual in this role must be able to review purchase orders and shipping documents and interact with the appropriate team members to correct any issues.  The Specialist works closely with several departments in Nature’s Bakery—Logistics, Sales, Accounts Receivable and Trade—in addition to working with our external trading partners.  The goal of the CAS team is efficiency and accuracy; therefore, a drive to improve processes and create more efficiencies that support the overall customer experience at Nature’s Bakery is a strong plus for the candidate.  The Customer Specialist must be a team player with a strong commitment to Nature’s Bakery Core Values.

 

The Critical Success Factors

You will be most successful if you:

  • Possess strong analytical skills to review and input purchase orders and invoices
  • Are comfortable working in multiple on-line platforms—including ERP systems, SPS, EDICT and others
  • Have a dedication to accuracy when reviewing credit terms, freight terms, discounts, carton packs, UPC, item numbers and descriptions, etc.
  • Have a curiosity about how systems work and are interested in process improvement
  • Are confident to make suggestions and work towards developing change and growth for your role and the team.
  • Are a strong communicator and listener
  • Are organized and can follow up on outstanding issues in a timely manner
  • Are dedicated to developing strong customer relations through email

 

The Ideal Candidate

Our ideal candidate is customer service oriented with strong communication skills.  They are dedicated to driving efficiencies within their role and understanding how their role fits into the organization at large.  They are happy working with a daily deadline and provide strong support across the team when needed.

The Minimum And/Or Technical Requirements

At minimum, the candidate for the Customer Specialist must have:

  • Strong verbal and written communication skills
  • Flexibility and an entrepreneurial spirit to drive improvements and change within the organization and their team
  • Ability to work independently, self-starter
  • Minimum 1-2 year of order entry and customer service experience
  • High School Diploma required, Associates Degree or higher preferred
  • Experience with ERP systems

 

Your Career Journey At Nature’s Bakery

As a young company, we have had the opportunity to shape, reinforce and live our five core company values daily:

  • Growth Minded. You are incessantly curious, you believe career development is journey built on experiences, feedback and personal growth
  • Solutions-Focused. You excel at both thinking and doing and have a track record of turning organizational objectives into actionable solutions
  • You thrive in environments where team members treat each other with respect and support one another, in fact you believe the best solutions emerge when you can engage in fact-based, low-ego discussions
  • Stronger Together. Working as a team towards a common goal, we thrive on collaboration because we believe each of us has a unique perspective to offer
  • “Doing the right thing” guides you, it is the compass that guides every decision and action you take

 

Our culture enables our success as individuals and as a company.  From the start, you will have ownership over projects because we are a lean organization that tightly collaborates for faster decision-making.  In doing so, you will deepen your skillsets while having exposure to broader experiences and senior leadership.  Named by Fortune as one of the “World’s Best Workplaces,” Mars, Inc. is a purpose-driven organization that will also provide you access to advancement and career growth opportunities, either within Nature’s Bakery or the broader Mars family of companies. 

Our brand purpose extends to our own employees—we know that when you thrive, so does the company.  That is why we offer market competitive compensation.  In addition to a competitive base salary, our annual incentive plan rewards achievement toward company and individual goals. 

Our benefits package reflects our commitment to your health and wellness.  Every team member is offered 100% employer paid health, dental, vision, life, AD&D (accidental death and dismemberment), and short-term disability insurance.  Our 401(k) plan provides a safe harbor company match.  Team members receive 10 paid holidays a year and paid time off.  Finally, there is a suite of other benefits, such as a healthcare flexible spending account, a one-year subscription to Peloton Digital Membership (a $155 value), wellness activities and wellness awards (valued at up to $400), and an employee assistance program offering free confidential legal, financial, and counseling services.

***

The duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and meet strategic objectives.

Nature’s Bakery is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

EEO

We are committed to an inclusive workplace where diversity in all its forms is championed. We are proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know. 

 

Privacy Policy

Mars and its family of brands is committed to transparency and responsibility in how we handle the personal data entrusted to us by our customers and consumers. To learn more about our privacy policy please follow this link.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Nature's Bakery’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.