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IT Specialist

Salt Lake City, Utah, United States

We are Nature’s Bakery, one of the fastest growing snack brands in the category, and have recently joined KIND, a healthy snacking leader, and the Mars family of companies, to accelerate the growth of our healthier snacking platform. We have a bright future ahead of us. Come bake with us and create a world of snacking that is both good, and good for you.

SUMMARY

As an IT Specialist with Nature’s Bakery, you’d be providing front-line support to help resolve issues with software, hardware, peripherals, along with overall general end user support. This position requires problem-solving, providing technical assistance, and supporting coordination with team members for computer hardware, software, and applications. This support analyst role is located onsite at our Salt Lake City, Utah facility with a focus on supporting a large-scale production facility as well as other branches of the organization as a member of an overall IT team spanning across the States.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

  • Respond to incoming service desk requests.
  • Resolve IT support requests.
  • Work with internal and external partners to coordinate support activities.
  • Prioritize and escalate issues to ensure timely problem resolution.
  • Suggest, test, implement, and evaluation solutions collaboratively.
  • Participate in projects as requested.
  • Identify and record system issues and participate in change management.
  • Provide end user training, onboarding, & offboarding.
  • Assist in maintaining IT documentation libraries across the organization.
  • Participate in and reciprocate cross functional training to support SLAs and knowledge sharing.

QUALIFICATIONS

To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

COMMUNICATION:

  • Good interpersonal skills with the ability to work effectively with individuals and groups at all levels of the organization.
  • Effective communicator with translating technical conversations between team members & varying levels of technical expertise.
  • Able to work as part of a remote team, stay in good communication with IT located in other parts of the country – to escalate high priority issues, or receive needed assistance as needed.

TECHNOLOGY KNOWLEDGE:

  • Principles of troubleshooting and analysis functions.
  • Knowledge of ITIL/ITSM or similar methodologies.
  • Proficiency with Windows 10/11 and Microsoft Office stack.
  • Ability to patch/upgrade/troubleshoot end-user devices (Dell/Lenovo) including OS, firmware, applications, etc.
  • General understanding of Active Directory & Group Policy in relation to end-user devices.
  • Knowledge of Office 365 stack is a plus.

ANALYTICAL ABILITY:

  • Ability to perform root cause analysis.
  • Analyze service desk requests to respond to service desk requests and problems.
  • Analyze and troubleshoot hardware and software issues & collaboratively escalate.

EDUCATION AND/OR EXPERIENCE:

  • Associate degree in computer related discipline and/or 2–3 years relevant experience.
  • Familiarity with manufacturing environments is a plus.
  • Ability to work independently as well as in a team setting.
  • Exceptional customer service skills.
  • Experience working with End Point Configuration Manager, Intune, or another MDM tool is a plus.
  • Experience working with ITSM and change control is a plus.

Company Benefits

Our team members' physical and mental health is important to a thriving workplace. That’s why we offer the following benefits to full-time employees:

  • Medical, dental, and vision insurance offered for eligible employees
  • 401(k) plan with a company match that vest on day 1 of eligibility
  • Paid vacation 
  • Paid time off 
  • Holiday pay (11 days)
  • Paid short-term disability
  • Paid life insurance
  • Banfield Pet Insurance Discounts
  • Wellness Benefits and Discounts
  • Employee Assistance Program 

EEO

We are committed to an inclusive workplace where diversity in all its forms is championed. We are proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know. 

 

Privacy Policy

Mars and its family of brands is committed to transparency and responsibility in how we handle the personal data entrusted to us by our customers and consumers. To learn more about our privacy policy please follow this link.

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