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Content Strategist

Remote

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges.
 
As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.
 

Position summary

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Content Strategist to oversee and work on complex, long-term content projects that drive our mission forward. In this role, you will work on small teams to drive the content strategy forward for programs that affect millions of Americans. You will assist your fellow designers in developing tools, processes, and policies to support effective user-centered communications. Your work will also include drafting, editing, managing, and distributing content. The content strategist role requires an individual comfortable with rapidly evolving, ambiguous situations who are able to adapt to changing tactical circumstances and chart a course through uncertainty. You’ll bring us closer to the people we ultimately serve, and help set high standards for our teams in terms of simplicity, empathy, and accessibility.

What you’ll do

  • Create content-focused strategic and tactical recommendations, such as content modeling and taxonomy development
  • Plan and implement scalable enterprise-wide content initiatives
  • Align diverse client stakeholders on a common goal
  • Develop content creation processes and editorial workflow
  • Build and adapt deliverables to meet client needs solving client problems with well-reasoned plans, strong communication, creative approaches, and optimism
  • Research and develop information architecture and content
  • Train and mentor mid-level teammates and external partners consultants

Required skills

  • Depth of experience leading complex, long-term content projects (E.g. CMS migration, content development)
  • Experience building information architecture specifically content hierarchy and information organization
  • Understanding of analytics planning and tracking
  • Experience with content curation or editorial planning
  • Ability to build and form strong relationships with the internal team and external partners
  • Self-directed, requiring minimal supervision.
  • An adaptive, empathetic, collaborative, and positive mindset
  • Excellent written and verbal communication skills, technical and otherwise

Desired skills

  • Leverages a human-centric approach to building compelling storytelling 
  • A strategic approach to leveraging multimedia as a part of designing and architecting engaging content 
  • Experience developing content modeling and working with SEO and metadata  
  • Familiarity with content management systems
  • Previous experience developing systems for re-using content and for architecting (organizing) information to be most effective for users is also helpful
  • Comfortable sitting side by side with engineering or delivery management to go through details
  • Experience working in an agile, multidisciplinary team environment

Compensation

$96,800 - $108,900 USD

Other requirements

All roles at Nava require the following:
Legal authorization to work in the United States
Ability to meet any other requirements for government contracts for which candidates are hired
Work authorization that doesn’t require visa sponsorship, now or in the future
May be subject to a government background check or security clearance, depending on the contract
 

Perks working with Nava

Health coverage — comprehensive medical, dental, and vision plans to support your overall health needs
Insurance coverage — Nava provides disability, life, and accidental death insurance at no cost
Time off — vacation, holidays (including Juneteenth), and floating holidays to rest and recharge
Company holidays — enjoy 12 paid federal holidays each year on top of your regular PTO
Annual bonus — when Nava meets its goals, eligible employees receive a performance-based annual bonus
Parental leave — paid time off for new parents, plus weekly meals delivered to your home
Wellness program — full platform offering physical, mental, & emotional health resources & support tools
Virtual care — see doctors online with no copay through UnitedHealthcare’s virtual visit program
Sabbatical leave — earn extended unpaid leave after continuous service for personal growth or rest
401(k) match — Nava matches 4% of your salary to support your retirement savings plan
Flexible work — remote-first environment with flexibility built around your schedule and responsibilities
Home office setup — company laptop & setup assistance provided via Staples for remote work needs
Utility support — monthly reimbursement to help offset eligible home office utility expenses
Learning opportunities — internal training programs and resources to help grow your professional skills
Development opportunities — LinkedIn Learning access & an annual allowance for courses, tuition, & certs 
Referral bonus — get rewarded when you refer great people who join the Nava team
Commuter benefits — pre-tax commuter programs to support in-office travel when applicable
Supportive culture — A collaborative and remote-friendly team environment where people genuinely care
 

Location

We have fully remote options if you reside in one of the following states: 
 
Alabama, Arizona, California, Colorado, DC, Delaware, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin
 
*If you are not living in one of the states listed above, unfortunately, you will not be considered for a position at this time. 
 

Stay in touch

Sign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community.
 
Please contact the recruiting team at recruiting@navapbc.com if you would like to request reasonable accommodation during the application or interviewing process.  
 
We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States. 
 

Equal Employment Opportunity

Nava is committed to providing equal employment opportunities without discrimination or harassment on the basis of race, gender and/or gender identity or expression, color, creed, religion, religious creed, age, national origin, ethnicity, disability, veteran or military status, sex, sexual orientation, reproductive health autonomy, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth, genetic information, domestic violence victim status, marital status, citizenship status, or any other characteristic protected by law. Nava prohibits any such discrimination or harassment. This policy applies to all employees, applicants, contractors, and temporary workers of Nava.

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