Job Application for Destination Expert at Navigatr Group

About the Role

We’re looking for an experienced professional with a passion for travel and strong sales acumen. In this full-cycle consultative sales role, you will guide prospective clients from the first discovery call to post-travel follow-up—turning interest into commitment, and bookings into lifelong relationships.

This is not a transactional or call center role. It’s about high-touch engagement, thoughtful storytelling, and a deep understanding of how to personalize every client journey with care and precision.

What You’ll Do:

Lead in-depth discovery conversations to understand each client’s travel goals, style, and preferences

Design bespoke itineraries in collaboration with our in-destination teams

Present proposals with confidence, uses storytelling to build excitement for clarity in Kensington's unique offerings

Guide clients through the booking process and provide seamless communication throughout

Act as a trusted travel advisor before, during, and after client journeys

Follow up post-travel to gather feedback, drive referrals, and foster loyalty

What You’ll Need:

2+ years of consultative sales experience, ideally with luxury or high-ticket clients

Proven ability to close complex sales cycles and exceed revenue targets

Deep passion for travel and strong destination knowledge with a desire to help others explore the world

Polished, articulate communicator with emotional intelligence and active listening skills

Strong organization and high attention to detail to manage multiple journeys simultaneously

A self-motivated and performance-driven approach without resorting to hard selling

Comfortable in a dynamic, fast-paced, collaborative environment
Experience in luxury travel or hospitality is an asset

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

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Resume/CV*

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LinkedIn Profile

Have you been convicted, pleaded guilty or no contest to a crime, or are there any criminal charges pending against you?

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Are you legally eligible to work in Canada or the USA without sponsorship?

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Select Yes if you are a citizen/permanent resident of Canada or the USA or you are on a valid work permit in Canada or the USA
Select No if you are on a study permit that only permits you to work at your place of study

Are you referred by an existing employee of the company?

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If Yes, who referred you to this position?

This is a full-time position. Current hours of operation are 8:30 am to 8:00 pm EST. Saturday coverage, Late Shifts, and Statutory Holidays are shared on a rotating basis amongst the team. Are you able to commit to the hours required?

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This is a commission sales role with a base salary of $45,000, health and wellness benefits, three weeks of vacation, and additional incentives for top performers. Would this meet your financial needs?

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How many years of sales experience do you have?

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Do you have experience selling travel products and services?

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Please select the statement below that best describes your travel industry experience (select all applicable options): *

Leisure Travel Agent

Corporate Travel Agent

Cruise Specialist

Wholesale Tours Consultant / DMC

General Travel & Tourism (e.g. airline, hotel, car rental etc)

I am new to the travel industry

Passion for travel is a common thread at Kensington Tours, please list the countries you have travelled to:

Based on your travel experiences, which countries are you most confident in selling?

Have you worked for the Navigatr Group of companies: Navigatr, Kensington Tours, Travel Edge, TripArc, Ensemble?

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For internal applicants only, have you spoken to your current manager about your application to this role?

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For internal applicants only

Please indicate the name of your manager:

Destination Expert

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