Senior Director, Website & Digital Platforms

Job Summary:

We are seeking an experienced and versatile Senior Director, Website & Digital Platforms with a strong development and delivery background.  This role will guide our team of software developers, UI/UX experts and technical analysts in delivering high-quality digital experiences across our website and digital portals, broader marketing tech stack and our CX ecosystem. This role combines seasoned technical and project delivery leadership, hands-on development experience and cross-functional collaboration skills, ensuring seamless delivery and ongoing support for software solutions that support business growth, customer engagement, and operational efficiency. 

The ideal candidate has a strong background in web and mobile app development, digital marketing systems, exposure to wider customer experience platforms (e.g., CRM, Omnichannel) and to extensive third-party software integrations, with the ability to manage internal teams and external vendor partners to drive results. 

 

Key Responsibilities: 

• People Leadership 

• Lead, motivate and mentor a team of software and platform developers, UI/UX experts and analyst roles working on websites, CMS platforms, marketing technologies and CX platforms (e.g., CRM, Omnichannel, automation platforms, analytics tools). 

• Set team goals, demonstrate an ability to delegate and to measure / support individual and team achievement through ongoing coaching and learning supports. 

• Cultivate a culture of customer service and accountability, ensuring continuous improvement and a focus on linking actions and decisions to targeted business outcomes. 

• Technical Leadership & Strategy 

• Define, implement and enforce development lifecycle standard practices and procedures that ensure scalable, flexible, reusable, secured, and maintainable codebases. 

• Define best practices and drive automation of testing and change management processes. 

• Partner with marketing, product, and IT leaders to align technical solutions with business goals. 

• Project & Vendor Management 

• Oversee end-to-end delivery of digital projects, including scoping, planning, development, testing, and deployment. 

• Manage vendor relationships, ensuring third-party development and integration efforts align with internal standards and timelines. 

• Coordinate across internal teams and external partners for successful system integration and support. 

• Platform Ownership and Delivery 

• Take technical ownership of and be accountable for full development lifecycle and technical delivery aspects related to the company’s web/digital properties and related MarTech stack, while also supporting other IT leaders with the development and integration needs related to the broader ecosystem of CX platforms (CRM, Omnichannel, Data Environment). 

• Support definition of, and manage architecture, design patterns and enterprise standards, enforcing standardization and reusability of assets. 

• Enforce enterprise security standards related to data security and data governance processes. 

• Ensure best practices are implemented regarding code / branch management, environment management, IT testing, change/release management and end user / operational support (e.g., UAT support, stakeholder communications and post release/BAU systems/platform support)  

• Create and manage project artefacts support project / task definition, risks, actions, issues and decision management and progress reporting. 

• Ensure platforms are optimized for performance, security, accessibility, and SEO. 

• Drive innovation in personalization, lead generation, and user experience enhancements. 

• Cross-Functional Collaboration and Stakeholder Accountability 

• Work closely with stakeholders in product, marketing, sales, IT, and other business support teams to gather requirements and translate them into technical deliverables.  Provide day-to-day support to Business/IT Product Owners and QA/Testing resources that depend on the solid partnership inherent with this role. 

• Facilitate sprint planning, backlog grooming, and retrospectives with a clear focus on business impact and team velocity. 

• Be accountable to keep stakeholders updated on the progress of deliverables, facilitate regular validation / reprioritization conversations and publish relevant KPIs for the team and its delivery commitments. 

 

Qualifications: 

• Bachelor’s degree in computer science, Software Engineering, or a related field; equivalent experience considered. 

• 7+ years of professional development experience with at least 4 years in an equivalent leadership or managerial role managing teams of 5-10 people in similar roles. 

• 5+ years of direct software development experience with web and mobile platforms. 

• Expertise in modern web and mobile App development technologies (e.g., HTML5, CSS3, JavaScript, Python frameworks, Angular, APIs) and ability to work with legacy technologies (PHP, .Net) and cross-platform/mobile applications development (e.g., C#, XAML, .Net Maui). 

• Experience with CMS platforms (e.g., Contentful, Cloudinary) and MarTech tools (e.g., HubSpot, Google Analytics, Tag Manager). 

• Proficiency with technology stack, version control systems, code libraries and frameworks reflective of Kensington’s standard (e.g, GitHub, Data Federator, SQL, Redis (Cache), SOLR (Search)) 

• Strong understanding of software integration concepts and working with vendor-managed systems. 

• Ability to identify, analyze, and solve complex technical problems. 

• Strong debugging and troubleshooting skills. 

• Experience with CI/CD, DevOps, and cloud platforms (e.g, Azure). 

• Familiarity with testing frameworks and automated testing tools. 

• Experience with API development and integration. 

• Proven experience leading agile development teams. 

• Excellent communication, collaboration, and project management skills. 

 

Preferred Qualifications: 

• Experience with other mobile development frameworks (e.g., Xamarin, React Native). 

• Knowledge of database management and data storage technologies. 

• Familiarity with privacy and compliance standards from USA, Canada and Europe (e.g., GDPR, CCPA). 

• Exposure to eCommerce platforms and custom software development is a plus. 

 

 

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.