Groups & Specialty Travel Expert - Internal

Application Deadline: Monday, August 4th

As a Groups & Specialty Travel Expert, you are responsible for the planning, selling, and implementation of private-guided high-touch experiences for our customers, specifically Group of 10+ and Ultra High Net Worth Individuals (UHNWI).

You’ll design highly customized, complex itineraries for discerning clients, delivering exceptional, high-touch service every step of the way. In a fast-paced environment, you'll collaborate with partners, respond quickly to client needs, and tailor every detail to exceed expectations. Strong communication, adaptability, and a passion for bespoke travel are key to success in this role.

Please note this position will be required to provide after-hour support.

Who You Are

• A Passionate Traveller & Destination Expert with keen understanding of the luxury world, a globetrotter who has lived, worked or travelled extensively in your specialized region. Ideally you have worked with group travellers and high-end clients in the past. 
• A Fabulous Storyteller - You share your destination expertise passionately and can create a story that ignites excitement through a warm phone presence and professional email communications.
• A High Performer - A trusted advisor, an account manager, an entrepreneur. You know how to follow a lead, entice a client, close a sale and guarantee satisfaction.
• A Devoted Team Player - Your team matters to you. You enjoy partnering with and supporting each other during work hours, and the conversations will likely continue when the computer is off. 
• A Curious Learner - You are excited to keep updated with new product development and thrive on continuing to build intimate knowledge of your region.
• Customer-centric Focus with highly dedicated attention to detail and willingness to be available for clients around the clock.

Preferred Regional Expertise

1. Europe – Scandinavia
2. Europe – Italy/Western (Italy, Switzerland, Portugal, etc.)
3. Europe – Eastern (Croatia, Greece, etc.)
4. North America
5. Asia

Qualifications

• A seasoned Destination Expert with KPIs in good standing
• Endorsement from your Sales Director for the role
• Proven record of meeting and exceeding monthly sales targets
• Previous experience in the luxury market
• Ideal candidates have previously worked with groups, UHNWI, and complex trips
• Must possess experience in building FIT packages servicing high-touch clientele
• Meticulously detail oriented
• Well-versed in consultative sales approach
• Expert in client relationship building specifically with high-touch clients
• Ability to resolve problems independently in a timely manner
• Appreciate and exemplify teamwork

Cultural Fit

• Ability to thrive in an entrepreneurial & KPI-driven environment
• Team-oriented
• Highly functional in a fast-paced, constantly changing workplace - building plans through iterations from learning on what’s working and not working
• Ability to build trust and work through conflict both upwards and downward

Please speak to your manager before applying.