(EG0020) Salesforce Functional Lead

Explore the Nortal experience! 

🌐 Join our close-knit LATAM remote team: Connect through fun activities like coffee breaks, tech talks, and games with your team-mates and management. 

🍃 Say goodbye to micromanagement! We champion autonomy, open communication, and respect for diversity as our core values. 

⚖️Your well-being matters: Our People Care team is here from day one to support you with everything from time-off requests to wellness check-ins. 

Plus, our Accounts Management team ensures smooth, effective client relationships, so you can focus on what you do best. 

Ready to grow with us? 🚀 

Here’s what we offer you by joining us!  

• Competitive USD salary 💲 – We value your skills and contributions! 

• 🌐 100% remote work 🏢 – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM!  

• 💼 Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger!  

• 🎉 National Holidays celebrated 🌴 – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. 

• 😷 Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. 

• 💸 Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! 

• 🤝 Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nortal family and feel part of our vibrant community. 

• 🥳 Birthday day off 🎂 – Enjoy an extra day off during your birthday week to celebrate in style with friends and family! 

About the project: 

At Nortal, we know great talent doesn’t wait for job openings. That’s why we’re building a community of passionate professionals for future opportunities. 

These proactive searches align with the profiles our trusted clients seek regularly. Join our "Future Talent" network to be among the first considered when the right opportunity arises. 

With over 160 new hires every year, we are constantly expanding our team with passionate and skilled professionals who want to make an impact. 

As a Salesforce Functional Lead, you will be responsible for translating business needs into scalable, compliant, and high-quality Salesforce implementations, ensuring alignment with the existing platform architecture and Salesforce best practices. 

You will work closely with Solution Owners, Developers, and business stakeholders, providing functional direction, ensuring coherence across workstreams, and supporting delivery execution from discovery through deployment and post-go-live support. 

How your day-to-day work will look like: 

✅ Lead project kickoffs with internal teams and stakeholders, confirming functional scope, success criteria, constraints, and ways of working.  
✅ Establish and support delivery governance, including functional working sessions and regular status communication. 
✅ Own the functional delivery plan across discovery, build, test, deploy, and hypercare phases, ensuring alignment with overall milestones and dependencies.  
✅ Coordinate the design and delivery of Salesforce Service solutions in alignment with the Solution Owner’s direction, existing platform architecture, and compliance requirements.  
✅ Translate business requirements into scalable functional and configuration designs following Salesforce best practices.  
✅ Partner with Solution Owners and Developers to design, test, and implement solutions; review outputs to ensure functional correctness and maintainability. 
✅ Run or support Agile ceremonies or phase-gate execution, remove functional blockers, and drive decisions to closure. 
✅ Ensure alignment and coherence across functional workstreams and manage dependencies. 
✅ Coordinate functional support for testing, data migration, documentation, deployment, and go-live activities. 
✅ Produce and maintain solution blueprints, process flows, user stories, and admin/technical documentation. 
✅ Provide post-implementation functional support, troubleshooting, and hypercare coordination. 

This would make you the ideal candidate: 

✨ Bachelor's Degree in Computer Science, Engineering, or a related field.  
✨ 8+ Years of experience delivering Salesforce or CRM-based solutions in a Functional Lead, Senior Consultant, or Solution Lead role. 
✨ Proven experience leading the functional design and delivery of end-to-end Salesforce implementations. 
✨ Experience translating business requirements into functional designs and configuration aligned with best practices. 
✨ Experience collaborating with Developers and reviewing implementations for functional quality and scalability. 
✨ Solid understanding of Agile, Scrum, or hybrid delivery models. 
✨ Strong hands-on experience with Salesforce configuration, including: 
- Objects, fields, page layouts 
- Record types and validation rules 
- Roles, profiles, permission sets, and sharing models 
✨ Advanced English Level is required for this role, as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons. 

What to expect from our Talent Connection process: 

• Sign up: Apply to this position and upload your resume. 

• Profile review: Our team will review your profile and keep it in our talent database. 

• Contact: Our team will contact you to have an interview to get to know you better and to share with you a bit more of what we are looking for.  

• Knowing you better: We'd love to discuss your experience in an interview with our recruiters.   

• Notification: When a suitable position opens, we’ll contact you to start the selection process, having in mind that this process will be faster because we already had the first screening. 

• Transparency: This process is direct and without intermediaries. 

🎯 At Nortal, we’re dedicated to solving complex business challenges through cutting-edge technology, and we believe in the power of tailored solutions. Whether you are passionate about transforming businesses with Generative AI, building innovative software products, or implementing comprehensive enterprise platform solutions, we invite you to be part of our dynamic team! 

We would love to hear from you if you are eager to make an impact and join a collaborative team that values creativity and expertise.  

Let’s work together to shape the future of technology!  

🧑‍💻 Apply now! 

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