Director, Continuous Improvement

Nerdy is searching for a Director of Continuous Improvement to join our team, based out of our corporate office in St. Louis, Missouri. 

At Nerdy, we’re on a mission to transform the way people learn through technology. As the Director of Continuous Improvement, you’ll be instrumental in ensuring our vertically integrated marketplace and platform and related operations for live learning run seamlessly, delivering exceptional experiences for learners worldwide. This role is about more than maintaining stability—it’s about proactively enhancing our systems, designing innovative upstream processes, and using data to drive decisions that sustain and elevate our performance over time.

Reporting to the Corporate Vice President & Controller in the Office of the CFO, you’ll blend a structured, methodical approach to process verification with a bold, continuous improvement mindset. You’ll work directly with our executive team and collaborate with cross-functional teams to leverage technology, anticipate challenges, and implement solutions that make a real impact on our customers’ learning journeys. We’re looking for someone who thrives on intellectual curiosity, embraces cutting-edge tools, and is relentless in their pursuit of operational excellence.

About Nerdy:

Nerdy (NYSE: NRDY) is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Their proprietary platform leverages AI to personalize the experience for Learners of all ages —from kindergarten to professional—in academic, test prep, enrichment, and certification subjects. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.

Nerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.

• Q4-2024 Shareholder Letter
• Q3-2024 Shareholder Letter

Qualifications:

• Education: Bachelor’s degree (required) in Accounting, Finance, Business, Operations, Information Technology, Industrial Engineering, or a related field. Advanced degree (preferred) such as an MBA or Master’s in Operations Management, Information Technology, Industrial Engineering, or a related field.
• Experience: Proven track record in process improvement, operational excellence, or a similar role, with a focus on proactive, tech-driven solutions.
• Process Mastery: Strong ability to design upstream processes that prevent failures and ensure long-term stability.
• Analytical Mindset: Comfort with interpreting complex data and translating it into actionable strategies.
• Attention to Detail: Exceptional precision in managing intricate processes and ensuring flawless execution.
• Process Improvement Knowledge (Preferred): Familiarity with methodologies like Kaizen, Lean, or Six Sigma to guide process optimization.
• Tech Operations Experience (Preferred): Experience in technology-driven operations or marketplace environments, especially with software-based solutions.

Key Responsibilities:

• Proactively identify risks, inefficiencies, or deviations in platform performance and propose upstream solutions—ideally software-based—to address them before they affect learners or business outcomes.
• Design or refine processes that maintain or improve key metrics, ensuring issues are caught early and performance remains strong over time.
• Conduct rigorous checks to verify that human-based processes align with Standard Operating Procedures (SOPs), implementing fixes through upstream improvements when needed.
• Use data to monitor workflows, assess performance, and drive strategic improvements that prevent degradation and enhance efficiency.
• Keep process documentation, checklists, and audit trails up-to-date to support accountability and continuous refinement.
• Set ambitious goals for operational excellence and pursue bold, creative solutions to achieve them.

Leadership Principles:

• Bias for Action: Unwavering commitment to accountability, proactively anticipating and mitigating operational risks.
• Go Deep: Exceptional precision and methodical approach to auditing and process documentation.
• Have Conviction: Capable of enforcing strict adherence to process compliance, ensuring operational consistency.
• Insist on High Standards: Thrives in independent roles requiring rigorous follow-through and disciplined process management.
• Apolitical: Embraces and supports Nerdy as an apolitical company and recognizes that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

To see our entire list of Leadership Principles, click here. 

Benefits:

• Total Compensation Package including Competitive Salary and Equity (Restricted Stock Units) in the company.
• Healthcare Plans (Medical, Dental, Vision, Life).
• 401k Company Matching Plan (with no vesting period!)
• Maternity, Paternal, and Adoption Leave.
• Flexible PTO.
• Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes).
• Unique opportunity to help transform how the world learns!

Nerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.