Customer Re-engagement Specialist (Work from Home)

Overview:

The Re-engagement Specialist plays a critical role in Nerdy’s customer retention efforts by reconnecting with former clients and encouraging them to return to our services. By understanding their past experiences and addressing any concerns, this role directly contributes to customer loyalty and business growth.

About Nerdy:

At Nerdy (NYSE: NRDY) -  the company behind Varsity Tutors - we’re redrawing the blueprint of learning. Our Live + AI™ platform fuses real-time human expertise with proprietary generative-AI systems, setting a new bar for measurable academic impact at global scale. 

We recruit the kind of technologists and operators you’d bet on as solo founders - people who turn ambiguous problems into shipping code, iterate faster than markets move, and compound their advantage with every data point. In an era where great employees can deliver 10-times the leverage of the merely good, we back those who play to win.

Fortune favors the bold. Join us.

How we compete:

• AI-Native at every level
  From the CEO to day-one hires, everyone builds and ships with generative AI. If you’re not wielding AI, you’re not done.
• Entrepreneurial velocity
  Move at founder speed, prototype in hours, and measure in real user outcomes. Slow teams die.
• Free-market rigor
  Ideas rise or fall on merit and results - no committees, no politics, no cap on upside.
• Full-stack ownership
  You design, build, and run what you ship; accountability is a feature, not a bug.
• Reward for contribution
  Pay rises with impact, not years. Outstanding results earn outsized rewards. We evaluate both what you achieve and how you achieve it: living our leadership principles and using AI effectively are formally measured and rewarded.
• Relentless exploration
  Push the frontier of generative AI in live learning and - because only the paranoid survive - questioning every legacy assumption along the way.
• Is Apolitical
  You stay focused on mission-aligned outcomes, not distractions or unrelated causes.

If you’re a technically minded builder who thrives on open competition, personal responsibility, and the chance to redefine how the world learns - while continually stretching the limits of what generative AI can do - come do the most ambitious and rewarding work of your career here. Learn more at nerdy.com.

Nerdy’s shareholder letters below explain our latest products and strategy:

• Q1-2025 Shareholder Letter
• Q4-2024 Shareholder Letter
• Q3-2024 Shareholder Letter

Qualifications:

• 1-2 years of experience in retention, sales, or a related field, preferably in a high-volume outreach role.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Persuasive and empathetic approach to customer engagement.
• Comfort with ambiguity and ability to adapt to changing strategies.
• Experience using CRM tools and analyzing customer data.
• A passion for education and the ability to convey the value of Nerdy’s services.
• Analytical Thinking: Experience in analyzing customer data to identify inactivity patterns and develop targeted re-engagement strategies.
• Adaptability: Ability to adjust strategies based on customer feedback and changing market conditions to ensure effective re-engagement.

Responsibilities:

• Proactively reach out to former clients through phone, email, and messaging platforms to re-engage them with Nerdy’s services. This role requires cold calling. 
• Identify client needs and tailor solutions that align with their learning goals, leveraging Nerdy’s wide range of educational offerings.
• Utilize persuasive communication and active listening skills to understand and overcome objections.
• Collaborate with internal teams, including Customer Support and Sales, to ensure a seamless reactivation experience.
• Track and analyze engagement data to refine outreach strategies and maximize conversion rates.
• Maintain detailed and accurate records of customer interactions in CRM systems.
• Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.

Unleash Your Full Potential at Nerdy:

At Nerdy, you'll earn your success through meritocracy and exceptional outcomes. Our benefits reward performance and initiative:

• Competitive Compensation & Advancement: Market-leading compensation paired with clear promotion pathways- become an owner in our success. $40,000 annual base compensation plus monthly variable compensation targets
• Retirement Made Simple: 401(k) plan with company match and immediate vesting. 
• A Remote-First Culture: We embrace flexibility across time zones and working styles to attract top talent and meet learners where they are.
• Paid Time Off: Accrued paid time off for when you need it most, ensuring maximum productivity.
• Continuous Learning: Access an all-inclusive learning membership for you and your household, including 1:1 tutoring hours, unlimited on-demand classes, and our full suite of learning products and services.
• Supercharge with AI: Leverage cutting-edge AI tools to accelerate your workflow.
• You’re Covered: Medical, dental, vision, life, STD & LTD plans plus strong maternity, paternity, and adoption leaves - numerous options for you and your family.

Location: Fully Remote Position

Upcoming Start Dates/Training: One week paid virtual training will take place Monday - Friday 9am-6pm Central Time

The Bottom Line:

If you're driven by impact, energized by ownership, and excited to help shape what’s next, you’ll thrive here. We move fast, think big, and reward those who deliver. This isn’t a traditional corporate environment - it’s a place to do the most meaningful work of your career.